Ashleigh is one of the newest employees of the company and she’s making waves. Some co-workers think she’s arrogant and rude; others think she’s got some great ideas but lacks communication skills. Everyone has an opinion of Ashleigh.
Susan, the HR rep, hears all these conflicting opinions and wonders if she ought to step in to do some quick counseling with Ashleigh. Susan is the mother of several millennials and thinks she knows how to talk to them. While she’s trying to decide, Ashleigh’s manager stomps into her office, breathing hard through clenched teeth.
Tom says he’s had it with Ashleigh. He asks Susan if there is an exception in the HR policies that would allow him to punt Ashleigh into outer space. What has happened, she asks. His knuckles whiten as he grips the arm rests of his chair, citing examples of Ashleigh’s unacceptable behavior.
Ashleigh refuses to stop fiddling with her smart phone or tablet during staff meetings. he is apparently incapable of typing in any format except text messaging. She has a short attention span and often interrupts discussions to ask about irrelevant details. But what really pushes Tom’s buttons is Ashleigh’s inability to solve problems.
Last week, she showed Tom her stapler and said it was out of staples. When he told her to go to the supply closest to get a refill, she stared blankly as if she’d never heard of the concept of resupply.
Yesterday, he found Ashleigh standing at the copier staring at the flashing lights with a puzzled frown. She said the copier wasn’t working. The copier was out of paper, and Ashleigh didn’t know how to add more paper. That’s when Tom decided she needs to go.
Susan invites Ashleigh to a follow up meeting as part of the on-boarding process. Ashleigh admits she’s having trouble because the job is “hard” and Tom is “mean” to her. Ashleigh says she wishes she had followed her college professor’s advice and held out for her dream job.
- She can explain to Ashleigh that finding your “dream job” at 21 is a fantasy because she lacks the life experience to recognize her dream job.
- She can write off Ashleigh as a pampered princess and begin searching for a replacement.
- She can encourage Ashleigh to persevere and learn practical skills, such as how to reload the copier’s paper tray.
Every employer with millennials has noticed that their attitude to work is different from baby boomers. HR can smooth the learning curve with training and mentoring programs.
If your company is struggling with HR issues, Corporate Compliance Risk Advisor can help you create HR policies that are appropriate for your company’s size and then serve as a resource to your staff as the policies are implemented.
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