Attendance

Time & Attendance

Freedom from Rules

Another update from the Jungle…

unnamed-47Linda opened her business one year ago when she was fed up with all the petty rules and employee bickering at her last job. Her friends Julie and Rhonda joined her. They agreed that their new business would be a happy place where workers were free to be creative and enjoy coming to work. That was the last time they agreed on anything.

Their infectious optimism enticed customers to try their products. But soon, they were overwhelmed with customers but lacked the organizational structure to keep up. The storefront was shambles, and their workshop was littered with half-finished orders.

After the usual 90-hour week, Rhonda skipped a day to catch up on her sleep. Since she neglected to tell the others, their shop was closed when a customer arrived to pick up her order. When Linda returned to the office after making a delivery, the fuming customer taught her a few new words. As soon as the offended customer left, Linda left a scathing voicemail on Rhonda’s phone, using some of the words she had just learned from the customer.

unnamed-45Two hours later, Rhonda galloped into the office. She screamed at Linda that she had been working non-stop for months and couldn’t take it anymore. She continued, saying she wished she had never left her old job just to work with such an ungrateful witch. Julie bounced out of the workshop to say that Linda’s rotten inability to set priorities was the cause of their problems.

Then Julie noticed that one of the customers was recording their fight with her cell phone. Julie chased the customer around the store trying to grab her phone. The customer fled out the door with Julie still chasing her. Rhonda collapsed onto the floor sobbing hysterically.

When Julie returned, the store was empty of customers. Linda announced that she was tired of not knowing where the other two were or what they were doing.

What options are available to Linda?

  • She can close the business and go live in a hut in the Rocky Mountains to get in touch with her feelings.
  • She can ditch her friends and start over with her worst enemy because she’d at least know what she would be getting into.
  • She can adopt some basic HR policies to ensure the business can grow without imploding.

Most new business owners want to avoid written rules because they dislike bureaucratic boondoggles. They quickly learn that there is a huge difference between bogging down in bureaucratic rules and creating a framework of HR rules to allow the business to grow effectively.

If your company is struggling with HR issues, Corporate Compliance Risk Advisor can help you create HR policies that are appropriate for your company’s size and then serve as a resource to your staff as the policies are implemented.

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The Not-So-Little Prince

Another update from the Jungle…

unnamed-36Vicky is the HR person for her company because her business partners are guys who would rather face a starving lion bare-handed than deal with employees. Lately, she’s been seesawing between the urge to kill one of the younger workers or to knock his block off.

Gus is a 30-something millennial who thinks he is a prince who can set his own rules. So Gus ignores the rule that says he should show up on time to work everyday. He also ignores the one that says he should tell his supervisor if he leaves the office during the workday.

Vicky learns that Gus has continued to ignore her verbal warnings when she receives a phone call from Frank, the company founder. Frank is a brilliant man, but he refuses to learn how to use an electronic calendar, his email account, or the internet. When Frank started his career, people actually talked to each other. He sees no reason to change his unnamed-34work habits now.

Frank asks if she declared a work holiday without telling him because he’s alone in the office and needs help with the copier. Vicky is flummoxed. She runs through the list of all twenty employees while Frank breathes heavily down the phone line. Gus is missing.

The next day, Vicky calls Gus to her office. Gus arrives twenty minutes late and slouches into a chair. He takes a big gulp of his energy drink, bored and disinterested, and demands an explanation for being dragged away from his work.

unnamed-35Vicky stares at him through a red haze. The last time a young male addressed her in such a surly tone, he got whapped up-side the head and lost his driving privileges for a month. But her son was sixteen at the time, not a 30-something! With superhuman strength, Vicky restrains herself.

She explains to the oblivious Gus that their small staff requires collaboration, and that means notifying others when he leaves the office. Gus drains his energy drink and tosses the container in the trash, splashing Vicky’s foot. He suggests that Frank should be given an iPad with everyone’s calendar loaded on it. Then he would know where all his staff is at any time. Vicky feels the red haze gathering again.

unnamed-37What options are available to Vicky?

  • She can congratulate herself on her self-restraint for letting Gus live.
  • She can look around for a frenemy who can be conned into hiring Gus.
  • She can give Gus a final warning but begin planning to replace him.

In the actual situation, the millennial was given another chance to improve. He is apparently still unaware of how close he is to termination for cause.

If your company is struggling with HR issues, Corporate Compliance Risk Advisor can help you create HR policies that are appropriate for your company’s size and then serve as a resource to your staff as the policies are implemented.

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December 7th

Another update from the Jungle….

unnamed-14As the holiday season kicks in, Anne isn’t feeling very happy. In fact, she’s depressed.  She’s struggling to pay her bills after a couple of unexpected expenses, including a burst water pipe in her basement.

The water pipe burst a couple of days before Thanksgiving when Anne had a house full of family, in town for the big day.  Paying for the repairs put a severe dent in her rainy day fund just when her mothunnamed-11er was nagging her about taking a trip to Hawaii.

Anne’s mom wants to make a pilgrimage to Pearl Harbor to pay tribute to her uncle who died in the attack on Pearl Harbor.  Anne’s mom grew up listening to tales of her uncle’s life and looking at the few remaining family photos of him. She’s always thought of him as the handsomest and bravest man in her life, even though she never met him.

unnamed-13Anne doesn’t want to think about military sacrifices right now. Her oldest son is on active duty and she learned last week that he is being deployed to Iraq.  Anne always knew this day would come but it’s still a shock.

Anne knows she’s not the first, or the only, mother distraught about watching a child go off to war.  As she sits at her desk today, she thinks about how excited her son is to finally be through with training. He’s ready to take on his first assignment and accepts the risks of going into a war zone.

Anne tries to cheer herself up by thinking about her son surviving his tour of duty.  Battlefield medicine has advanced exponentially in recent years, ensuring that more soldiers will survive their injuries.unnamed-15

Back in 1941, thousands of American military personnel died immediately in the attack and many died later from their injuries. But many thousands more lived to fight their way across the Pacific.  Most of the ships damaged at unnamed-7Pearl Harbor were also repaired and used for the remainder of the war.

As she sits pondering her son’s possible fate, medical advances, and life in general, she looks at her desk calendar. It’s December 7th.

If your company is struggling with HR issues, Corporate Compliance Risk Advisor can help you create HR policies that are appropriate for your company’s size and then serve as a resource to your staff as the policies are implemented.

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Thank God It’s Over!

Another update from the Jungle….

unnamedDawn, the Chief Talent Officer for her company is happy for the first time in months.  The election is over! The chips have fallen.  She no longer cares who won.

She drives to work humming Roy Orbison’s song “It’s Over” and planning an impromptu TGIO (Thank God It’s Over) party for the lunch hour.  Her good mood lasts all the way to the employee parking lot.

The parking lot is partially blocked by a group of employees. Half the crowd is jubilant because their candidate won. The other unnamedhalf is snarling that the election was rigged.  Dawn sighs deeply and wades into the group, greeting everyone by name. To encourage them to actually enter the building, she promises something “special” for lunch at company expense.

Dawn’s day goes further into a hole when she finds Helen, the Voice of Doom, camped out at her office door. Helen claims she saw rioters storming through her neighborhood as she drove to work. Dawn privately wishes Helen would join the riot. Aloud she suggests that Helen should go to her cubicle and sit quietly, waiting for martial law to be declared so that it is safe to drive home.

unnamed-2Dawn calls a local bakery to order a cake for the impromptu TGIO party. Apparently, many people are having TGIO parties because the bakery sold out of cakes. Dawn orders a mix of crème puffs and cookies. She is determined to have a cheerful lunch.

Allen, the Philosopher King, pops into her doorway as she hangs up the phone. He wants to talk about the unnamed-4difference between the popular vote and the Electoral College vote.  Dawn cuts him off in mid-sentence. She has a really important job for him, she says. She needs him to go to the local big box store to buy supplies for the party. She’ll reimburse him, she promises.

Rory, the Prez, hurtles in to Dawn’s office practically frothing at the mouth.  Half the workforce failed to show up this morning due to an excess of alcohol consumed last night while they watched the election returns. He can’t run a business without employees. Heads must roll!

What should Dawn do next?

  1. She can wait for the Prez to hyperventilate and then continue planning her party.
  2. She can promise him first dibs on the crème puffs and cookies.
  3. She can suggest that the employees be given some leeway on absenteeism due to the special circumstance of a hotly contested election.

Have a TGIO party to celebrate the end of this election cycle.

If your company is struggling with HR issues, Corporate Compliance Risk Advisor can help you create HR policies that are appropriate for your company’s size and then serve as a resource to your staff as the policies are implemented.

Join the HR Compliance Jungle today. Click here!

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School Zones Made Me Late

Another update from the Jungle….
image001Jane is the HR manager for a company with about 200 employees. The company runs a lean operation which means that Jane is the sole HR person and handles pretty much every situation that arises. Jane likes the variety of issues that she faces because it keeps everything fresh and interesting.

A major problem for the company is time and attendance. The owner of the company is obsessive and compulsive about details and it drives him nuts to see a few employees chronically showing up late. He told Jane to fix the problem.

Jane reviewed the time and attendance policy which clearly states that chronic tardiness may subject an employee to progressive disciplinary action. The policy is included in the employee handbook. Jane checks the personnel files for each laggard employee and finds that each of them has signed the acknowledgement form. That means that each employee received a copy of the employee handbook and promptly tossed it aside without actually reading it.
image004This week, Jane began meeting individually with each employee who is chronically late. Jane tries not to yawn as she hears the usual excuses. One employee says she was stuck in traffic due to an accident. Another says his dog got out of the fenced-in backyard and he had to find the mutt and lock him in the garage before leaving for work.

Jane’s favorite excuse of the week is the employee who says she was late due to the school zones. The employee recently moved so that her children could attend a more highly rated school. This means the employee must now travel through three more school zones on her route to work. That caused her to be late.

What should Jane do next?

  1. She can explain to each employee that the excuse du jour doesn’t make up for chronic lateness. She can then move to the next step in progressive discipline.
  2. She can encourage each employee to make a greater effort to arrive on time and let them off with a verbal warning.
  3. She can ask herself why she never thought up so many creative reasons for being late to work.

Time and attendance issues are a perennial problem. Perhaps it’s time to think about the underlying reasons for tardiness. Employees who enjoy their work tend to show up on time.

If your company is struggling with HR issues, Corporate Compliance Risk Advisor can help you create HR policies that are appropriate for your company’s size and then serve as a resource to your staff as the policies are implemented.

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How Soon Can I Fire Her?

Another update from the HR jungle….

Gretchen and Sam started their business on a shoestring budget and built the company up to a point where they now have a dozen employees. The employees work well together and cover for each other during lunches, vacations, or sickness; whatever it takes to keep the clients happy. It’s a real team effort and it’s paid off financially for everyone.

That is…until Liza was hired as the receptionist. Liza was told at her date of hire that she would be trained on other office procedures so that she could help cover for other employees when they are absent from office. But it turns out that everyone is covering for Liza.

Liza has a malady a week, mysterious illnesses that mean she misses a lot of work. The other employees are beginning to openly complain about the extra work caused by Liza’s absences and inattention when she is at work.

Gretchen just completed a review of the past quarter’s attendance records and is shocked by what she sees. She wants to fire Liza immediately based on poor attendance. Then she realizes there is no record in Liza’s employee file showing that Liza has been warned of the consequences of poor attendance.

What should Gretchen do next?

1. She could fire Liza immediately and hope that Liza won’t hire an attorney to argue about allegedly wrongful termination.
2. She could offer Liza a severance package in exchange for leaving immediately and waiving any later claims related to the termination.
3. She could set up a meeting with Liza to review attendance policies, give a “final” warning and wait to see if Liza improves (or not).

Does this situation sound familiar? If your company has faced this issue, you know that each option has pros and cons. Corporate Compliance Risk Advisor can help your company consider the options to resolve the immediate problem and limit similar problems in the future.

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We Need Employees….But We Have No Employee Policies

Another update from the HR Jungle…

Abigail and Bob started their business five years ago after being downsized from corporate jobs. Until recently they were the only employees, working long hours and outsourcing specific tasks to free-lancers (a/k/a independent contractors).

Now they want to add employees to prepare for several new customers. They believe replacing the free-lancers with employees will allow them to streamline processes, speed up response times and become more profitable.

As refugees from corporate America they want to avoid bogging down in bureaucracy but they also know they need some administrative structure. Hiring employees involves creating human resources policies to ensure that all employees are treated the same.

What should Abigail and Bob do next?

1. They should identify all the tasks to be performed by the newly hired employees so that accurate job descriptions can be created.
2. They must decide the details of everything from a dress code to what benefits should be offered.

Abigail and Bob are smart, educated individuals who can research HR issues and create an HR department from scratch. Or they can delegate this activity in order to free up their time to focus on growing their business. Corporate Compliance Risk Advisor can help them create their HR department and then serve as a resource for the HR manager.

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A Sick Employee Means a Headache for HR

Another update from the Jungle….

Joe Bob worked for ABC Company for years and always had a poor attendance record. Joe Bob says he has chronic joint pain that makes it painful to stand at his work station. His supervisor often lets him sit in the break room when Joe Bob says he needs a break. Joe Bob often calls in sick but his supervisor has never warned him that he could be fired based on his attendance record.

Tom owns ABC Company and is annoyed that Joe Bob has called in sick yet again just when a big order needs to be filled for a key client. Tom instructs Beth to fill out the paperwork firing Joe Bob. Beth hasn’t done human resources work for very long but she’s worried about Tom’s instructions. She can’t find attendance records for Joe Bob to verify how often he calls in sick.

What are some of the HR issues that Beth has?

1. Without accurate attendance records, there’s no way to justify firing Joe Bob for poor attendance.
2. There is no record that Joe Bob was warned about his attendance, so there is no progressive discipline to justify firing Joe Bob.
3. Joe Bob has been treated as “disabled” by his supervisor and that means the Americans with Disabilities Act (ADA) may apply and he may be entitled to an accommodation as a “disabled” employee.

If this scenario sounds familiar to you, it may be time to seek help. Corporate Compliance Risk Advisor can work with your existing HR staff to create a framework to avoid some of the above pitfalls.

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