mental health

Where Is He?

Another update from the Jungle…

Dax is a quiet guy who does his job with a minimum of fuss or recognition. He’s so quiet that three years after joining the company, the owner asked if Dax was a new hire.

Dax keeps to himself. His only friend at work is Fred, the loudmouth in the next cubicle. Fred is like a TV set babbling in the background, ignored by everyone. Fred likes talking to Dax because Dax never challenges any of his braggadocio.

One day, Fred shows up at work and Dax isn’t there. After two days, Fred ambles down the hall to Megan, the HR rep, to ask if she knows where Dax has gone. Megan needs a moment to process Fred’s question, silently cursing herself for not hiding from Fred. He irritates her!

Megan is so surprised at Fred’s concern for Dax that she decides to act immediately. She looks at her attendance records and sees that Dax should be at work. Megan knows that Dax and Fred’s supervisor is out of town on business and wouldn’t be aware that Dax is a no-show.

Megan’s heart races as she remembers the last time an employee fell off the radar. She asks Fred if he’s noticed any recent changes in Dax’s behavior. Fred isn’t sure. She calls Dax’s cell, but it goes to voicemail. Then Megan calls his emergency contact, his mom, who says she hasn’t heard from Dax in over a week.

Megan decides they should check Dax’s home. No one answers the doorbell. As Megan tries to peek through the curtains, an elderly neighbor shuffles on to his porch and says he’s part of the neighborhood watch and will call the cops if they don’t leave immediately. Eventually, the neighbor admits he hasn’t seen Dax for “awhile” but thinks that he likes hanging out at the zoo.

Megan and Fred head to the zoo. After wandering past lions, tigers and bears and screaming children, they find Dax slumped on a bench near the reptile house. He stares listlessly at them. It takes an hour of earnest conversation to convince Dax to call the EAP hotline to ask for a referral to a local counseling service.

Mental health issues are headline news these days. If you are interested in learning about tools to lead others to treatment or in helping to de-stigmatize mental health treatment, check out http://www.mhmarketing.org/. This year’s seminar is scheduled for July 26th and 27th, 2018 at Lipscomb University, Nashville, Tennessee. I’ve attended in the past, and it gets better every year. Thanks to Austin Harrison (Austin@mhmarketing.org) for founding this seminar.

If your company is struggling with HR issues, Corporate Compliance Risk Advisor can help you create HR policies that are appropriate for your company’s size and then serve as a resource to your staff as the policies are implemented.

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Spring Fever

Another update from the Jungle…..

It’s been a long, hard winter at Melanie’s company, with employees stuck in snow drifts or struck down by the flu. Melanie began wondering if her company could survive as deadlines were missed due to under-staffing.

Then, the sun came out, forsythia and daffodils began blooming. Trees showed an aureole of red as they began budding. People shed their heavy winter coats. Alas! A cold snap killed the daffodils, and left everyone twitchy as spring never seemed to arrive.

Dan’s an optimist, and he’s been trying to think at work and practice his golf swing simultaneously, getting ready for spring. Two days ago, as he thought about his brilliant ideas, he swung higher and faster. Suddenly, a horrible thud echoed through the office, followed by a crash and a scream.

Melanie dashed out of her office to find Randy sprawled on the floor, clutching his bleeding face. Dan knelt beside him, trying to stop the bleeding while stuffing his golf club under his desk. Melanie hauled Randy to his feet and marched him out the door to her car to drive him to the emergency room. Hours later, she returned to report that Randy needed stitches but would be okay. She banished Dan’s golf clubs from the office unless they were locked, out of sight, in his personal vehicle.

Today, Randy returned to work and accused Dan of trying to kill him. While Melanie tried to mediate their fight, she heard Karla yelling at Teresa about stinky take-out food. Teresa retorted that her garlicky take-out was less offensive than Karla’s cheap perfume fumigating the place, and then proceeded to point out Karla’s dark roots showing because she was too cheap to pay for a salon dye job.

Melanie sailed in to separate Karla and Teresa, closely followed by Dan and Randy, hoping to see the office equivalent of a mud wrestling match. Eventually, everyone grumpily returned to their desks to sulk.

What can Melanie do to alleviate her employees’ spring fever?

  1. She can sit in her office, occasionally venting a primal scream of frustration, and hope that scares her employees into doing their jobs.
  2. She can buy cheap rum and fruit juice for her staff and tell them to pretend they’re on a beach in an island paradise.
  3. She can plan an impromptu outing to take her employees’ minds off their troubles as they wait for spring to actually arrive.

Everyone gets cabin fever waiting for sunshine and getting outdoors after months of dreariness and cold weather. HR and management can help with morale boosters to lift everyone’s spirits.

If your company is struggling with HR issues, Corporate Compliance Risk Advisor can help you create HR policies that are appropriate for your company’s size and then serve as a resource to your staff as the policies are implemented.

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It’s Got To Be Perfect

Another update from the Jungle…..

It’s a week before Thanksgiving, and Abigail feels overwhelmed and deeply stressed. Between her job and her home life, the demands on her time make her want to run away to a Caribbean island and forget it all with lots of rum.

It all started when her brothers informed her that she would be happy to host the family gathering. As part of the festive occasion, their mother will be in residence for a week. Abigail loves her mom, but the thought of a week living in the same house makes her blood run cold. Mom will be offering “advice” on everything from how to arrange the Pilgrim centerpiece to the best way to carve the turkey.

To prepare for the arrival of Mom and the family, Abigail engages in a frenzy of cleaning each evening after work. She ropes in her husband to help her clean. He grumbles about the last time they hosted the family when his TV remote was broken and his man cave was invaded by munchkins who spilled Kool-Aid on the carpet.

Abigail reminds him that it was his side of the family last time and opens another bottle of red wine. She figures that at the rate of one room and a bottle or three of wine per night, everything will be ready by Thanksgiving.

At work, it’s hard to concentrate. The red wine is catching up with her. Today, she’s sitting in a staff meeting ignoring the reports of co-workers and waiting for it to end so she can get back to her to-do lists. Rick, her supervisor, finally wraps up the meeting by asking if there are any questions. People push their chairs back, ready to run.

Everyone is rising from their chairs when Myra says she has a quick question. Everyone settles back in their seats glaring at Myra. Myra wants to clarify her role in a project due in late January. Abigail is infuriated. That’s two whole months away, after the holidays. Abigail thinks about all the things she needs to get done before next Thursday. It’s all too much.

What are Abigail’s options?

  1. She can beat Myra senseless with the remaining cheese Danish.
  2. She can fall on the floor and roll around pretending to have a seizure in hopes that will end the meeting.
  3. She can take a deep breath and remember that perfection is unattainable and so stressing about the holidays is a waste of time.

We’ve all been there. Take a break from trying to achieve perfection and have a fun holiday.

If your company is struggling with HR issues, Corporate Compliance Risk Advisor can help you create HR policies that are appropriate for your company’s size and then serve as a resource to your staff as the policies are implemented.

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3 HR Practices to Consider on Veteran’s Day

Another update from the Jungle…..

This Saturday, November 11th, we will celebrate Veteran’s Day. This national holiday originated after World War I to commemorate the war which officially ended at the 11th hour of the 11th day of the 11th month in 1918. Since then, the holiday has expanded to commemorate all military service personnel in our country’s history.

In recent years, the solemnity of the occasion has been obscured by a tendency to label every military person as a “hero.” But a “hero” is an idealization. So labeling all military personnel as “heroes” can make it more difficult for these individuals to admit they need help with mental health issues arising from their days in the service.

For almost two decades, our all-volunteer military has cycled repeatedly through war zones in Afghanistan and Iraq, as well as many other parts of the world. The length of the wars means that they have repeatedly switched between combat and peace time deployments. This cycle has greatly increased mental health strains on active duty individuals, veterans and their families. Those issues don’t go away when an individual leaves the military for civilian life.

Employers who hire veterans can ease the transition with these 3 HR practices.

  1. Support mental health programs for employees. Veterans (and other employees) often avoid treatment out of fear that they will be unfairly stigmatized as “crazy.” More employees will seek help if senior management actively supports use of an employee assistance program (EAP) and the mental health benefits covered in most health insurance policies.
  2. Ensure that anti-discrimination, anti-harassment, and anti-bullying policies are enforced with the goal of limiting the potential for workplace violence. Employees dealing with mental health issues, such as post-traumatic stress disorder (PTSD), may be more likely to react inappropriately when facing a perceived threat. (Not all veterans develop PTSD and not all PTSD sufferers are veterans. Domestic violence survivors and residents of high-crime neighborhoods often have PTSD.)
  3. Review how your company handles Americans with Disabilities Act (ADA) requests for accommodations.  Some employees may function better in a quiet, secluded corner rather than in crowded, noisy cubicles. Other employees may flourish if they can sometimes work remotely. A flexible approach is more likely to ensure your company keeps good employees, including veterans.

This Veteran’s Day, let’s honor our veterans by treating them like the veterans of former wars were treated: men and women who did their duty and then returned to peace-time employment. Help them transition to civilian employment with enlightened practices for handling mental health issues. It will be good for all employees.

If your company is struggling with HR issues, Corporate Compliance Risk Advisor can help you create HR policies that are appropriate for your company’s size and then serve as a resource to your staff as the policies are implemented.

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I Thought We Were Friends

Another update from the Jungle….

Rebecca is a real pain. She seems nice when people first meet her. But her former boss once compared her to a cancerous cell or a virus, spreading evil in the company. Abby agrees.

Rebecca was the first person to befriend her when Abby began working for the company. Abby was so grateful that it was several months before she realized that every encounter with Rebecca left her deeply depressed, often on the verge of tears. Abby is self-conscious about her weight and a speech impediment that causes her to slur words like Sylvester the cat. Rebecca has a way of drawing attention to Abby’s most sensitive characteristics.

Rebecca once begged Abby to walk with her to the coffee shop because Rebecca said she didn’t want to go alone. While waiting on her latte, Rebecca picked up a muffin for her breakfast. Suddenly, she turned to Abby and said “Here, this is too fattening. You eat it. I’ll get myself a banana.” Abby was so shocked she couldn’t explain that she had already eaten breakfast at home. She felt humiliated because the barista overheard Rebecca’s comment.

Rebecca often imitates Abby’s speech impediment, especially if there’s an audience. Abby’s told Rebecca to stop it because it is not nice to mock people. Rebecca says she’s just “picking at” Abby and doesn’t mean any harm. Rebecca also accuses Abby of being too sensitive. It all leaves Abby feeling like every misunderstanding is her fault.

After one humiliating episode, Abby is discovered crying in the bathroom by Michelle, the HR rep. Michelle is exasperated with Abby’s lachrymose acceptance of Rebecca’s special brand of “friendship.” But now that she’s seen Abby crying, Michelle knows she needs to take action. She meets with Rebecca to remind her of the company’s anti-bullying policy. Now Rebecca runs around telling everyone that Abby can’t take a joke.

What should Michelle do next?

  1. She could tell Abby to stand up for herself and stop being a victim.
  2. She could ignore the situation and hope it fixes itself, probably when Abby quits.
  3. She could confer with Rebecca’s supervisor about the next step in progressive discipline.

Bullying is becoming more subtle in the form of micro-aggressions.  Deciding when behavior crosses the invisible line between teasing and aggression is difficult because it all depends on reasonableness. What would a reasonable person think or feel in a similar situation? There are no easy answers but HR can help set workplace expectations of what is acceptable.

If your company is struggling with HR issues, Corporate Compliance Risk Advisor can help you create HR policies that are appropriate for your company’s size and then serve as a resource to your staff as the policies are implemented.

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The Morning After

Another update from the Jungle….

George rolls over and groans. It’s the morning after July 4th and he needs to go to work. George would love to call in sick, but he’s used all his accrued PTO.  As he shakily goes through his morning routine, he reflects on the long weekend that was.

George used his last PTO hours to take off Monday, knowing that he planned to have a good time over the weekend with his buddies. His memories of Friday night are fuzzy, involving a sports bar, overpriced drinks, and a contortionist from a circus or a zoo or something.  On Saturday his wife dragged him to a picnic with their church group. After gobbling down a couple of hot dogs and a bowl of potato salad, he joined his buddies for another evening of overpriced drinks.

Sunday he recuperated, sort of, staying in bed most of the day.  His wife was unhappy because he hadn’t managed to do any of the chores that he said he would. She walked around the house humming Highway 101’s hit “Whiskey, If You Were a Woman”.   George may be hung over, but he’s not stupid. It’s almost a relief to go to work today.

George staggers out the door and slides into his car. He makes it to the office safely, parks the car, and gathers his dignity for the stroll into the building. His co-workers smile at him and surreptitiously start a betting pool to guess when he’ll collapse face down on his cubicle’s desk.

Sally, his manager, notices his shaky hands clutching a mug of coffee in a death grip and frowns. She’s been worried for a long time about George.  He’s a likeable guy, hardworking and knowledgeable when he’s sober, but it’s obvious that he has a problem. Sally consults Connie, the HR manager, and they decide to call George in for a meeting.

What should they say to George?

  1. They could berate him for showing up too hung over to do his job and threaten to fire him.
  2. They could sanctimoniously point out the obvious, that he’s an alcoholic, and needs to change if he wants to keep his job.
  3. They could show concern by offering to help him get into a treatment plan to deal with his alcoholism before it costs him his job.

Holidays can be difficult for employees with addictions. Employers can help their employees, and the company’s bottom line, by offering an employee assistance program (EAP) and having an HR policy that encourages treatment first as an alternative to disciplinary proceedings.

If your company is struggling with HR issues, Corporate Compliance Risk Advisor can help you create HR policies that are appropriate for your company’s size and then serve as a resource to your staff as the policies are implemented.

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Ask Me If I Care

Another update from the Jungle….

Mason is a slacker dude who attended college for two years on a beer and pizza plan until his dad had a chat with him. His dad gave Mason three options: make stellar grades for a semester and dad would start paying for college again, join the military, or get a job.

Mason decided to get a job. Since he has no marketable skills and his dad isn’t a politician with connections, he accepts the only job he is offered: working in a call center.  He sits in a low-walled cubicle talking to customers while wearing a headset that he can fantasize is actually a computer game headset.  As long as he’s got his favorite carbonated drink and potato chips, he’s happy.

Mason does so well that his dad daydreams of a day when Mason will be a responsible adult.  Then Mason is transferred to the “retention” department where angry customers are sent by the regular call center staff.   These angry customers explain in great detail how much they hate the company, its product, and its employees.

Mason’s first line of defense to so much hate and fury is to treat it all as a game. He’s actually very good at the job because he never gets angry; he lets the words roll over him.  But gradually, the abuse blasting over his headset wears down even the defenses of a slacker dude.  Drinking an extra coke or eating an extra bag of chips doesn’t alleviate the dreariness of each work day.

Mason sleeps in repeatedly and is written up for tardiness.  He drinks greater quantities of adult beverages on the weekends. On one memorable occasion, he shows up late and still drunk. His supervisor informs him that if it happens again, Mason will be fired. Mason stares blearily, wondering when his supervisor will realize that he doesn’t care.

What are Mason’s options?

  1. He can continue breaking the rules to see how long it takes to actually be fired from the one job he is good at.
  2. He can drink more alcohol and become a zombie at work.
  3. He can look for another job that is less mentally distressing.

Call centers are full of employees who are worn down by the stress of customer service, dull workspaces, and constant monitoring for infractions of company rules. As employees disengage, employers become more rigid about enforcing the rules in an effort to boost productivity which increases turnover.  HR staff can ease the pain for everyone by revamping HR policies to emphasize rewards rather than punishments.

If your company is struggling with HR issues, Corporate Compliance Risk Advisor can help you create HR policies that are appropriate for your company’s size and then serve as a resource to your staff as the policies are implemented.

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Chaos Cathy

Another update from the Jungle….

picture-2Chaos Cathy is a good worker when she pays attention to her job. Too bad she spends most of her time picking fights with her co-workers. One week she complains about a co-worker’s perfume. Another week she complains about loud voices talking on the phone.

picture-1Chaos Cathy’s whining is a symptom of her perpetual competitiveness. She complains that her cubicle is smaller than the cubicles of her peers. After weeks of drama, her manager finally agrees to find another cubicle. But the new cubicle has no window. True, the window in her current cubicle offers only a view of the trash bins behind the building.

Chaos Cathy’s boss flatly refuses to move Rob, a more senior worker, from his cubicle so that Cathy can have it. Chaos Cathy flounces down the stairs to Weary Wanda, the HR manager, to complain that offering a windowless cubicle is retaliation for complaining about the terrible working conditions. picture-3Wanda is weary because she’s got to listen to Chaos Cathy’s constant whining while also getting an earful from Cathy’s annoyed co-workers.

Weary Wanda is an experienced HR manager and mom. She lets Chaos Cathy rant while her mind drifts to what she’d like to eat for dinner that night. Eventually Chaos Cathy stops talking. Weary Wanda says she’ll look into the matter and encourages Chaos Cathy to go back to work.

picture-4A week later, Chaos Cathy is back. Now she’s complaining that her manager has encouraged his other subordinates to abuse her for exposing his incompetence. Chaos Cathy launches into a convoluted description of abusive co-workers, travel to Mars, and stinky perfume from the next cubicle to prove her boss is incompetent and prejudiced.

Weary Wanda asks how Chaos Cathy would like to have her complaints resolved. Cathy replies that she wants her manager to get off the planet. Weary Wanda explains that HR can’t force a supervisor to get off the planet so Chaos Cathy needs to think of another solution to the problem. Chaos Cathy says no other outcome is acceptable to her.

What are Weary Wanda’s options?

  1. She can recommend that Chaos Cathy drink more boxed red wine in the evenings to calm her nerves.
  2. She can transfer Chaos Cathy to another department run by a supervisor that Wanda doesn’t like.
  3. She can explain, as politely as possible, that chronic complainers like Chaos Cathy rarely help their long-term career aspirations.

picture-5In the actual situation, the complaining employee’s insubordinate behavior towards her manager escalated until her employment was terminated. She unsuccessfully sued for wrongful termination.

If your company is struggling with HR issues, Corporate Compliance Risk Advisor can help you create HR policies that are appropriate for your company’s size and then serve as a resource to your staff as the policies are implemented.

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The Knife in the Back

Another update from the Jungle…

pic-5Bryan is a serial entrepreneur. Every time he gets a new idea, he starts a new company to exploit the idea. He’s successful at starting businesses, but he’s lousy at running them.

Bryan doesn’t like getting bogged down in the details. So he relies on lieutenants to keep him informed of how things are going at each company. Unfortunately, Bryan doesn’t seem to have noticed that one of his trusted lieutenants is deadlier than a rattlesnake.

pic-1Susan learns this the hard way when she begins working at one of his companies. Her first day on the job, she’s introduced to Elaine who is so friendly and helpful that Susan is duped into thinking she’s nice. But Elaine is a snake in the grass.

pic-2Elaine is an intolerable busybody. She stands near the elevator to track the time each employee shows up for work. She wanders the hallways, keeping tabs on what others are doing and saying. Then she passes every tidbit of information along to Bryan with a special Elaine twist.

Susan learns the truth when Bryan stops by for a quarterly meeting with the company’s management team, of which Susan is a junior member. Bryan marches into the conference room and sits opposite Elaine who is taking notes on pic-4the decisions he makes.

Bryan begins the meeting by chewing out Laura for falling sales in the past quarter. Laura replies that it is impossible to boost sales when her team is starved for resources. She produces a stack of receipts showing that her team has to pic-3buy their own office supplies since Elaine locked up the supply closet and hid the key.

Bryan impatiently tells Laura to stop blaming others for her own failings as a manager. Then he turns on Bob, the CFO, who didn’t have the financial reports ready for Bryan. Bob scowls but says nothing.

pic-6Susan knows that Bob was late with the financial reports because Elaine delayed helping him while she worked on other lower priority assignments. Susan looks at Elaine expecting her to defend Bob. Elaine smirks and remains silent.

What are Susan’s options?

  1. She can point out that Elaine sabotaged Bob but doubts that Bryan will believe her.
  2. She can thank her lucky stars that Elaine isn’t gunning for her.
  3. She can use her accrued vacation to begin hunting for a new job, preferably one without another Elaine.

pic-7In the actual situation, the junior manager soon found herself on the backstabber’s hit list and left the company as soon as possible.

If your company is struggling with HR issues, Corporate Compliance Risk Advisor can help you create HR policies that are appropriate for your company’s size and then serve as a resource to your staff as the policies are implemented.

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I Can’t Take It Anymore!

Another update from the Jungle….

Kathy was a solid performer for her company until about a year ago.  She rarely missed work and she was always prepared for meetings.  Then she fell off a cliff.

Her clif2f had many causes. About a year ago, her mother began showing signs of dementia. Kathy’s siblings long since moved away, so Kathy’s been taking her mother to doctor’s appointments and filling out Medicare claims forms.  She’s reached the stage where she loathes the “plain English” of Medicare forms.

Her husband, Bob, is helping more after being laid off his job a few months ago. But Kathy’s mother no longer recognizes Bob and won’t leave the house with him.  That means his
biggest contribution is cooking most of their meals. Since this involved reorganizing all the kitchen cabinets, Kathy’s not convinced he’s helping her.

3Meanwhile, Kathy’s daughter moved home from college after her wine and pizza plan didn’t lead to a
viable college degree. She leaves dirty dishes in the sink and is surprised that this upsets Kathy.

1

About six months ago, Kathy began taking medication for depression and anxiety. The medication leaves her feeling like she’s underwater.  It affects her ability to concentrate. She now has the attention span of a three-year-old on a chocolate high.

Her boss is running out of patience with her sloppy work and blown deadlines. Of
course, he doesn’t know all the gory details because Kathy’s too embarrassed by her screwed up life to tell him. She always prided herself on her professional competence.

Today, her boss calls her in for another performance review. He’s angry about a blown deadline and considers firing Kathy. But that would mean finding and training a replacement. It would also mean losing Kathy’s years of knowledge of the company and its culture.

What options are available to Kathy’s boss?

  1. He can proceed to the next phase of the progressive discipline policy which is firing Kathy for poor performance.
  2. He can keep limping along and hope that Kathy’s personal life improves.
  3. He can ask the HR representative if there other options for resolving Kathy’s situation without firing her.     

The above scenario is a composite of several actual incidents.  As the population ages, more baby boomers are finding themselves caring for incapacitated parents and assisting unemployed adult children.  Businesses are not charitable organizations and they can’t fix their employees’ problems. But they can support employees by adopting flexible work schedules and creating referral lists to local organizations that provide eldercare and other social support programs.    

If your company is struggling with HR issues, Corporate Compliance Risk Advisor can help you create HR policies that are appropriate for your company’s size and then serve as a resource to your staff as the policies are implemented.

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