college kid

Hey, Y’all, I’d Like A Job

Another update from the Jungle….

It’s been a long day and Mary is catching up on her emails. As she deletes all the unsolicited introductions from sales people trying to sell her stuff she either doesn’t want or can’t afford, she wonders again if she was completely nuts to open her own business.

When she’s not avoiding obnoxious sales pitches, she’s dealing with job seekers. She can track the college graduation season simply by the number of unsolicited emails she receives. She rarely reads the attached resumes because of the first impressions created by the emails. The smart graduates use proper grammar and complete sentences in their emails. The smartest graduates actually look at her company website to see what kind of business she runs.

She sighs and clicks on the next email. Its contents strike her so forcibly that she takes a big swig of her single malt scotch. She glances out the window to see if it’s a full moon; it’s not. It’s also too early for the solar eclipse. No natural phenomenon explains the email she’s reading.

The email says, “Hey, y’all, I just graduated from college and I’d love to come work for you if you’ve got an opening. If you don’t have any jobs right now, please keep me in mind when you do. Thx, Candace.”

Mary’s received some strange introductions from job-seekers. She was once chased two city blocks until she realized the crazy man running after her wasn’t a stalker; he was trying to hand deliver his resume.  She’s had friends ask her to hire their college-aged children because some of those young people are otherwise unemployable.

Mary knows that millennials are much more informal than her generation of workers. But Candace’s email introduction surely takes the prize.  This clueless waif graduated from college without ever learning how to present herself to a potential employer.

What should Mary do next?

  1. She can hit delete and ignore Candace because it’s not her responsibility to teach millennials how to apply for a job.
  2. She can drink more scotch and save the email for the bad days when she needs a quick laugh.
  3. She can remember her own job-hunting mistakes and email Candace some kind advice on how the power of first impressions affects gainful employment.

Informality is preferable to the strict workplace hierarchies of the past that stifled innovation and creativity. However, informality should never cross the line into disrespect. HR can help by encouraging college placement offices to teach soon-to-be-graduates how to properly approach prospective employers.

If your company is struggling with HR issues, Corporate Compliance Risk Advisor can help you create HR policies that are appropriate for your company’s size and then serve as a resource to your staff as the policies are implemented.

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Ask Me If I Care

Another update from the Jungle….

Mason is a slacker dude who attended college for two years on a beer and pizza plan until his dad had a chat with him. His dad gave Mason three options: make stellar grades for a semester and dad would start paying for college again, join the military, or get a job.

Mason decided to get a job. Since he has no marketable skills and his dad isn’t a politician with connections, he accepts the only job he is offered: working in a call center.  He sits in a low-walled cubicle talking to customers while wearing a headset that he can fantasize is actually a computer game headset.  As long as he’s got his favorite carbonated drink and potato chips, he’s happy.

Mason does so well that his dad daydreams of a day when Mason will be a responsible adult.  Then Mason is transferred to the “retention” department where angry customers are sent by the regular call center staff.   These angry customers explain in great detail how much they hate the company, its product, and its employees.

Mason’s first line of defense to so much hate and fury is to treat it all as a game. He’s actually very good at the job because he never gets angry; he lets the words roll over him.  But gradually, the abuse blasting over his headset wears down even the defenses of a slacker dude.  Drinking an extra coke or eating an extra bag of chips doesn’t alleviate the dreariness of each work day.

Mason sleeps in repeatedly and is written up for tardiness.  He drinks greater quantities of adult beverages on the weekends. On one memorable occasion, he shows up late and still drunk. His supervisor informs him that if it happens again, Mason will be fired. Mason stares blearily, wondering when his supervisor will realize that he doesn’t care.

What are Mason’s options?

  1. He can continue breaking the rules to see how long it takes to actually be fired from the one job he is good at.
  2. He can drink more alcohol and become a zombie at work.
  3. He can look for another job that is less mentally distressing.

Call centers are full of employees who are worn down by the stress of customer service, dull workspaces, and constant monitoring for infractions of company rules. As employees disengage, employers become more rigid about enforcing the rules in an effort to boost productivity which increases turnover.  HR staff can ease the pain for everyone by revamping HR policies to emphasize rewards rather than punishments.

If your company is struggling with HR issues, Corporate Compliance Risk Advisor can help you create HR policies that are appropriate for your company’s size and then serve as a resource to your staff as the policies are implemented.

Ebook Link

Join the HR Compliance Jungle today. Click here!

Follow us on Facebook & Twitter!

Visit our website!