difficult employee

Wanna Bet?

Another update from the Jungle…

Will is competitive about everything. He mows his lawn in elaborate circles so that the cut grass has a pattern and looks more attractive than his neighbor’s lawn. He buys the biggest gas-guzzling SUV every year so that he can look more impressive when he takes up two parking spaces in the employee parking lot.

His competitiveness extends to the workplace where it is warping what used to be a friendly betting pool. The betting pool began as a bragging rights wager on the outcome of the Super Bowl. Will’s influence means that the pool now operates year-round and requires cash bets.

Will keeps the spreadsheet on which all bets are entered and spends most of his time updating it. Will’s co-workers think he ought to quit the company so that he can join a professional bookmaker’s operation. He’d still be taking money from other people, but there would be no pretense of friendship.

Josh was a friend until he got tired of Will calling him a loser. Josh’s reputation for picking losers is skewing the betting pool. Everyone waits for Josh to pick a team so they can pick that team’s opponent.

Adrian was also a friend until he picked a winner only for Will to claim he never received Adrian’s bet. Adrian was furious because it was the first time he had won the pot. He thinks Will deliberately screwed him so that Abby could win. Everyone knows Will has the hots for Abby.

Watching with alarm is Ellen, the HR manager. She watched Josh transform from a pleasant, friendly guy into a snarling mess. But she’s most worried about Adrian. Last week, she stopped Adrian before he could slash the tires on Will’s SUV.

Today, Adrian and Will met in the hallway, remarks were passed, and Adrian whapped Will with a coffee mug. Will’s punch missed Adrian but left a big hole in the wall. When Ellen and a supervisor arrived, Will and Adrian were rolling around on the carpet, punching wildly and spattering blood on the nearest spectators who were betting on the winner.

What options are available to Ellen?

  1. She can suggest that the company sponsor Will and Adrian as UFC fighters.
  2. She can argue that the betting pool should be banned because it causes too much excitement.
  3. She can suggest the betting pool be non-monetary and time-limited.

In May, the U.S. Supreme Court overturned a federal law that prohibited sports gambling. Each state can now change its laws to legalize sports gambling. Employers should consider how these anticipated changes may affect their employees.

If your company is struggling with HR issues, Corporate Compliance Risk Advisor can help you create HR policies that are appropriate for your company’s size and then serve as a resource to your staff as the policies are implemented.

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Wanna Know A Secret?

Another update from the Jungle….

Josh started his company with the help of several friends who are now enemies for life after a couple of business disagreements. After these mistakes, Josh intelligently concluded that his skill set didn’t include managing employees. So he hired Adele to handle employee problems.

Adele was wonderful. She created processes for hiring which allowed the company to hire better qualified people. She created work flows for tracking employee performance which improved the bottom line. Even her nifty termination process came in handy when employees began whizzing in, then back out, the door.

Josh noticed the company’s bottom line was sagging due to the high cost of employee turnover. When he asked Adele, she replied that employees were dissatisfied but couldn’t explain why. So he did what any concerned business owner does in such a situation. He hired a consultant to tell him what he already knew but didn’t want to believe.

Josh’s problem is Adele. She loves gossiping. Any confidential information she hears is liable to be repeated to other employees. She’s been feeding the feud between Chloe and Tammy by sympathetically listening to their grievances and then repeating their nastier comments.

She tells Chloe that Steve hates working with her after he complains that Chloe is always late to meetings. She tells Steve that Josh is planning to promote Sue to the job Steve wants because the company’s demographics will look better with a woman in management.

Josh is aware of Adele’s inability to keep secrets. After all, she’s repeated some of the juicier bits to him, like the rumor that Rob and Pam are having an affair. Actually, they both leave work at the same time because their daughters play on the same soccer team.

All the gossiping is causing widespread paranoia as everyone wonders what unfortunate “truth” will leak out on the office grapevine next. Josh is so shocked he accidentally dumps a cup of coffee in his lap. He feels betrayed by Adele because he was relying on her to take care of the people problems; not make them worse.

What are Josh’s options?

  1. He can give Adele a free trip into orbit without a rocket booster or parachute.
  2. He can accept the status quo because Adele updates him on what employees are saying about him and the company.
  3. He can reprimand Adele for gossiping but give her a second chance.

In the actual situation, the dysfunctional company simply muddled along from one crisis to the next until it was bought out by a competitor.

If your company is struggling with HR issues, Corporate Compliance Risk Advisor can help you create HR policies that are appropriate for your company’s size and then serve as a resource to your staff as the policies are implemented.

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Chaos Cathy

Another update from the Jungle….

picture-2Chaos Cathy is a good worker when she pays attention to her job. Too bad she spends most of her time picking fights with her co-workers. One week she complains about a co-worker’s perfume. Another week she complains about loud voices talking on the phone.

picture-1Chaos Cathy’s whining is a symptom of her perpetual competitiveness. She complains that her cubicle is smaller than the cubicles of her peers. After weeks of drama, her manager finally agrees to find another cubicle. But the new cubicle has no window. True, the window in her current cubicle offers only a view of the trash bins behind the building.

Chaos Cathy’s boss flatly refuses to move Rob, a more senior worker, from his cubicle so that Cathy can have it. Chaos Cathy flounces down the stairs to Weary Wanda, the HR manager, to complain that offering a windowless cubicle is retaliation for complaining about the terrible working conditions. picture-3Wanda is weary because she’s got to listen to Chaos Cathy’s constant whining while also getting an earful from Cathy’s annoyed co-workers.

Weary Wanda is an experienced HR manager and mom. She lets Chaos Cathy rant while her mind drifts to what she’d like to eat for dinner that night. Eventually Chaos Cathy stops talking. Weary Wanda says she’ll look into the matter and encourages Chaos Cathy to go back to work.

picture-4A week later, Chaos Cathy is back. Now she’s complaining that her manager has encouraged his other subordinates to abuse her for exposing his incompetence. Chaos Cathy launches into a convoluted description of abusive co-workers, travel to Mars, and stinky perfume from the next cubicle to prove her boss is incompetent and prejudiced.

Weary Wanda asks how Chaos Cathy would like to have her complaints resolved. Cathy replies that she wants her manager to get off the planet. Weary Wanda explains that HR can’t force a supervisor to get off the planet so Chaos Cathy needs to think of another solution to the problem. Chaos Cathy says no other outcome is acceptable to her.

What are Weary Wanda’s options?

  1. She can recommend that Chaos Cathy drink more boxed red wine in the evenings to calm her nerves.
  2. She can transfer Chaos Cathy to another department run by a supervisor that Wanda doesn’t like.
  3. She can explain, as politely as possible, that chronic complainers like Chaos Cathy rarely help their long-term career aspirations.

picture-5In the actual situation, the complaining employee’s insubordinate behavior towards her manager escalated until her employment was terminated. She unsuccessfully sued for wrongful termination.

If your company is struggling with HR issues, Corporate Compliance Risk Advisor can help you create HR policies that are appropriate for your company’s size and then serve as a resource to your staff as the policies are implemented.

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Sharing Sharon

Another update from the Jungle….

Difficult co-workers and employee relations

Do you have employees “holding court”?

Sharon is a middling performer, not great but not so bad that her job’s on the chopping block. She’s willing to work with any team to which she is assigned and she can be depended on to slog through some of the more tedious work.

Unfortunately for her co-workers, Sharon believes in sharing the details of her life. Her co-workers call her “Sharing Sharon”, as well as a few other names not fit for print here. Sharon’s co-workers know all about her marital problems, her son’s attention deficit disorder, and her teenaged daughter’s complicated love life. They also know about her cat’s litterbox problems and suffered for a week while Sharon agonized over her decision to put down her aging, sick dog.

Sharon cares about more than just her family, of course. One week she insists people should do more to save furry baby animals before all non-human species become extinct. Another week she explains that she’s reducing her carbon imprint by avoiding plastic water bottles.

Sharing Sharon’s oversharing is beginning to affect operations. One worker twisted her ankle when several employees imitated the running of the bulls to clear the break room to avoid Sharon. Several co-workers told the HR manager, Pam that they would rather quit the company, losing their 401(k) match than be stuck on another team with Sharon.

Pam has tried several times to give Sharon a hint that her personal life is better shared on Facebook with personal friends than with co-workers.  Sharon just doesn’t get it. The breaking point feared by Pam has now happened. Sharon was busy oversharing in a team meeting and the team leader was finally goaded beyond endurance. He yelled at Sharon to “shut up, already!”

Now Sharon is sitting in Pam’s office, sobbing and begging for Pam’s help.

How should Pam handle this situation?

  1. She can privately thank the team leader with a bottle of Gentleman Jack for saying what all of Sharon’s co-workers wanted to say but were afraid to.
  2. She can sympathize with Sharon’s distress but remind her (again) that personal lives shouldn’t be brought into the workplace.
  3. She can counsel the team leader regarding the company’s anti-bullying policy which prohibits derogatory comments to co-workers, sympathize with his exhausted patience, and encourage him to find less brutal ways to make his point in future.

In the actual situation, the co-workers continued to cringe and hide until their “Sharing Sharon” accepted a job at a competitor.

If your company is struggling with HR issues, Corporate Compliance Risk Advisor can help you create HR policies that are appropriate for your company’s size and then serve as a resource to your staff as the policies are implemented.

 

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