Employees

Me! Me! Me!

Another update from the Jungle….

It’s Monday morning and Christine knows that sitting in rush hour traffic will be the high point of her day.  After that, she’ll suffer a fate almost like death as she sits through the monthly staff meeting. Ms. Piggy will be holding court as usual.

1Ms. Piggy is a co-worker who pretends to be a team player. Beneath the friendly smiles lurks a self-centered prima donna. She knows her life is so much more interesting than others. For the past six months, she’s been monopolizing the staff meetings with the same tale of a product vendor who can’t deliver the quality of work she demands.  

Initially, Christine and several other managers suggested ways for Ms. Piggy to solve her vendor problem. Ms. Piggy made it clear that their solutions would work fine for idiots like them, but not for her since her work is much more technically sensitive.  

Edward, the division head, doesn’t know how to handle Ms. Piggy.  He wasn’t promoted based on his people skills and he doesn’t want to get stuck in sticky people problems.   He would rather walk across hot coals barefoot or participate again in the pie eating contest at the company picnic.

Christine arrives at work and grabs a giant mug of coffee on her way to the conference room.  Edward 2slides into the chair at the head of the table and begins asking for updates. Everyone tenses as he reaches Ms. Piggy. Ms. Piggy begins her usual quick update with the usual digressions.  

Within a minute the energy level in the room plummets deeper than the Grand Canyon. The guy sitting next to Christine begins playing a game on his phone. Two managers begin reading their emails on their iPads.  Edward opens his mouth to cut off Ms. Piggy but she raises her voice and continues.  Christine slurps her coffee and tries to keep her head from exploding.

What options are available to Christine?

  1. She can fall to the floor pretending to have a seizure so that the meeting ends.
  2. She can leap to her feet shrieking “I can’t take it anymore. Shut up!”  
  3. She can suggest that they imitate business networking groups by timing responses so that the staff meetings finish on time and they avoid Ms. Piggy moments.     

The above scenario is a composite of too many meetings at too many companies.  HR can help managers avoid these ghastly events by training them how to give effective feedback to their subordinates on appropriate office behavior and by urging senior management to pay for coaching for managers who lack people skills.   

If your company is struggling with HR issues, Corporate Compliance Risk Advisor can help you create HR policies that are appropriate for your company’s size and then serve as a resource to your staff as the policies are implemented.

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Queen Bee

Another update from the Jungle….

Dan is a branch manager for his company and he’s coasting toward retirement.  He lost interest in his current career long ago after several major battles with his assistant. Her name is Adelaide and officially she’s the executive assistant, but unofficially she’s been running the branch office since Jimmy Carter’s administration.   

When Adelaide decides how things should be done, everyone agrees. If they don’t their careers take a nosedive, as Dan learned during his first year as branch manager. He came in full of ideas for improving efficiency but Adelaide decided the office was fine “as is”.  After months of battling, she won and Dan began planning his post-retirement career.

Dan’s boss i2sn’t happy and he’s trying to figure out how to increase profits in Dan’s office. He decides to test a new whiz-bang software program in Dan’s office to see if it helps the bottom line.  He notifies Dan that a vendor rep will arrive on Monday morning to train the staff on the new software. Dan passes the information to Adelaide.

Monday morning, the vendor rep shows up to begin the training. Adelaide sails into the conference room almost 30 minutes late and majestically informs the vendor rep to start over.

The vendor rep quickly recaps half of her scheduled 60-minute presentation. As she highlights each feature, she asks attendees to imagine how the feature can improve their efficiency.

The vendor rep soon notices that everyone is watching Adelaide. If she nods, the comments are positive. If she shakes her head, the others say they can’t use the software feature. It’s obvious that Adelaide would rather eat broken glass than adopt the new software. The vendor rep limps on to the end of her allotted time and wraps up the meeting. The vendor rep has promised to give a status report to Dan’s boss.

What kind of report could the vendor rep give to Dan’s boss?

  1. She could lie and say the training went well, knowing her company has a big contract at stake.
  2. She could say that Adelaide is determined to block the use of the new software.
  3. She could decide to not give any report since she plans to ditch the sales career in favor of ha3nging out at the airport with the Hari Krishnas.    

In the actual situation, the senior manager was angry that his pet project was shot down and he fired both the executive assistant and the branch manager.  Unfortunately, he failed to follow the company’s written HR policies when he fired them; but that’s a different story.

If your company is struggling with HR issues, Corporate Compliance Risk Advisor can help you create HR policies that are appropriate for your company’s size and then serve as a resource to your staff as the policies are implemented.

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It Rhymes With Witch

Another update from the Jungle….

Once upon a time in a town not so far away, there lived a nice woman named Alanis. She liked her job and was always willing to learn from more experienced co-workers. Her boss loved her too and wrote embarrassingly glowing performance reviews.

2But fairy tales aren’t the only places with evil beings. A wicked witch named Wanda also works in the office.  Wanda’s not qualified to do the job Alanis was hired for but that doesn’t stop her from trying to take over.  Wanda smiles in Alanis’ face even as she secretly sharpens her talons.

Wanda’s opportunity soon arrives.  At a staff meeting, their boss, Julia, announces that the company is rolling out a new service and asks Alanis to take the lead for their department. Wanda’s death-ray glare bores into Alanis’ skull across the conference room table. After the meeting, Wanda loudly announces in the break room that the new project is doomed because Alanis is unnamed (1)incompetent.

A week later, Alanis’ project notes mysteriously disappear from the system’s shared drive. Fortunately, she a printed copy first and is able to recreate her notes. She saves a copy of the new version on a thumb drive. Sure enough, the shared drive version disappears again.

At the next staff meeting, Julia asks why Alanis she doesn’t share information with the rest of the group. Alanis reports the mysterious deletions and asks that IT investigate the deletions. Julia looks at Wanda and then abruptly ends the meeting.

The next day, Julia calls Alanis to her office. Waiting in Julia’s office is Wanda. Julia says that she’s decided to appoint Wanda as co-chair of the project because it’s obviously too much for Alanis to do alone. Wanda smirks as she demands copies of all Alanis’ notes.

After that, Wanda changes the entire strategy so that their department misses deadlines set by Julia’s bosses. Wanda blames Alanis and complains about a lack of cooperation. Alanis is again called to Julia’s office where she is criticized for disloyalty and undermining the department. Julia says Alanis can resign or be fired.

What should Alanis do next?

  1. She can continue to protest her innocence knowing she won’t win since a weak manager is as dangerous as a witch.
  2. She can booby trap Wanda’s desk with eau de skunk.
  3. She can resign and consult a lawyer about suing for constructive termination.

In the actual situation, the targeted employee resigned. Any office can develop an infestation of wicked witches if management is weak.  Fumigate your workplace with effective HR policies.  3

If your company is struggling with HR issues, Corporate Compliance Risk Advisor can help you create HR policies that are appropriate for your company’s size and then serve as a resource to your staff as the policies are implemented.

Join the HR Compliance Jungle today. Click here!

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Paper Trails

Another update from the Jungle….


Stan’s been in business for five years. His employees are 20-somethings who like to work collaboratively and take lots of coffee breaks.  Stan doesn’t understand why they want to live on healthy junk like kale 4while slurping gallons of coffee, but they’re happy.  As long as the work is done and clients are happy, Stan is happy.  

He never paid much attention to labor laws. He pays each worker a fixed amount each week and they work at their own pace.  Ashley seems to get her best ideas at 2 a.m.  Ryan and Carson work best as a team but need supervision to stay on task. His employees work at home, in coffee shops, and occasionally even show up to work in the office.

unnamedThen he hears about the new overtime rules that are effective on December 1st.  Stan rapidly reviews his employees.  A quick estimate demonstrates that most of his workers earn below the new salary threshold. Stan’s bottom line can’t take across the board salary increases. Besides, many of his workers couldn’t meet the duties test to be exempt.

That means most of his employees will need to be paid overtime if they work more than 40 hours a week. Stan mentally reviews his staff. None of them has ever completed a time sheet. Stan calls an “all hands” meeting like he does when a client has a short deadline.

He explains to his employees that they need to begin keeping track of their time. He also says that any overtime must be pre-approved. His office manager demonstrates how to use the new time-tracking software. Everyone nods like they understand.

In the firs3t week, only two employees actually record their time each day. Ashley complains that she can’t remember to “clock in” when an idea strikes her at 2 in the morning. Ryan and Carson think they’re too valuable to the company to be penalized and they ignore the software completely.  After a few weeks, Stan is furious.

What should Stan do next?

  1. He can send a screeching email every Monday morning listing the offenders from the previous week.
  2. He can assign all the worst performers to the most annoying client where they will all flame out together.   
  3. He can follow a progressive discipline policy that inexorably clears out the people who can’t or won’t follow the rules.    

In the actual situation, the employer used a combination of the options outlined above to ensure compliance with the law. A few creative people were lost but the majority stayed and the company continued to grow successfully.    

If your company is struggling with HR issues, Corporate Compliance Risk Advisor can help you create HR policies that are appropriate for your company’s size and then serve as a resource to your staff as the policies are implemented.

Join the HR Compliance Jungle today. Click here!

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Falling to Pieces

Another update from the Jungle….

Patsy was named for Patsy Cline and she has a pretty good singing voice. So she moved to Nashville with visions of international fame dancing through the lyrics in her head.  She took the first job she could find while she pounded the pavement seeking a record contract.

4She never landed a record contract and her last three employment gigs were as abbreviated as her open mic gigs. But her luck is about to change. She just got a job with a regional company that is distantly connected to the music business. Sure it involves doing boring stuff that she did at several of her previous jobs but she enters the new employer’s offices with a smile on her face and a spring in her step.  

After a day with HR, filling out paperwork and learning about all the things that can get her fired, Patsy’s enthusiasm wavers. But she arrives early the next day determined to do well. The HR rep shows her where the bathroom is located and guides to her a rabbit-hutch sized cubicle. Then the HR rep abandons her to go deal with an HR crisis.

Patsy leans around the cubicle corner to ask Doris for a little assistance. Doris is on the phone. Rebecca, on 1her other side, clues Patsy in to a few basic procedures, such as which database takes which customer information.  Patsy realizes from prior experiences that she’s just gone through “orientation” and she sets to work.

In the first week, almost all her work is rejected for a variety of reasons. Patsy tries to explain to co-workers that in her last job they did it this way. Her supervisor says in front of co-workers that she doesn’t care how the company’s main competitor does business.

Before her first paycheck, Patsy’s demoralized. As her probationary period ends, the HR rep tells Patsy that she’s being dropped because she “just doesn’t get it” and her co-workers think she’s whiny.  

What should Patsy do next?

  1. She can reach across the desk and slap the HR rep for not ensuring she received proper training.
  2. She can leave quietly and bad-mouth the company on her Facebook page.     
  3. She can find a friend like Merle Haggard’s “Leonard” to help her until her singing career takes off.    

The above scenario is a composite of many employers who expect to find ideal employees without investing in training. It’s a doomed process similar to seeking your life’s soulmate in a 2nd Avenue bar on Saturday night.2

If your company is struggling with HR issues, Corporate Compliance Risk Advisor can help you create HR policies that are appropriate for your company’s size and then serve as a resource to your staff as the policies are implemented.

Join the HR Compliance Jungle today. Click here!

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Casual Wear Starts Today!

Another update from the Jungle….

It’s hot and getting hotter as summer blasts into the area. Employees are grumpy and frumpy because they’re sweating even with the air conditioning going full blast. Justin almost strangles when his tie catches in a portable fan as he leans over a co-worker’s desk to flirt.  But help is on the way.

1Dolores, the HR rep, has a clever plan to help her co-workers. The company is run by conservative guys in suits who want everyone to be as uncomfortable they are.  But finally after years of negotiations, Dolores convinces the suits to allow casual wear during summer.

Dolores sends an email to her co-workers explaining the new policy. Privately, she congratulates herself on her negotiating skills. Alas, Dolores is a bit naïve about human nature even after years in the trenches of HR representation.

2The first day of the new policy, Betty shows up in a sun dress that gives a new meaning to “sheer”.  Dolores can’t help but notice when Betty crosses the room in front of the windows.  Dolores orders Betty to stay away from the windows for the rest of the day and to hide from the suits.  She makes a note in her special file that Betty could benefit from a long pointless training seminar at a great location like Buffalo in February or Houston in August.

The next day, Justin shows up in a golf shirt, plaid shorts and flip-flops. When Dolores says business casual does not mean flip-flops, he whips out her email and asks her to point to the part saying he can’t wear flip-flops. That afternoon Dolores adds another note in her special file to tell Justin’s boss that Justin is now ready to handle the most time consuming and difficult clients that can be found.

By the end of the first week, Dolores is depressed and disillusioned. The new casual wear policy could get her fired. She sits at home slumped in her favorite chair watching re-runs of the Andy Griffith Show as she ponders her next move.

What should Dolores do next?

  1. She can recommend that the casual wear policy be rescinded since few co-workers are showing any common sense.
  2. She can revise the policy to include an extensive and detailed list of what is “not appropriate”.   
  3. She can avoid making a decision by taking a long vacation in Antarctica to watch penguins waddle over the ice.    4

The above scenario is based on several actual incidents. In each case, the business casual policy was revised to add examples of acceptable attire.   

If your company is struggling with HR issues, Corporate Compliance Risk Advisor can help you create HR policies that are appropriate for your company’s size and then serve as a resource to your staff as the policies are implemented.

Join the HR Compliance Jungle today. Click here!

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It Says So Right Here!

Another update from the Jungle….

Jane started her business after being downsized by her corporate employer.  She knew she wanted her business to be different from the bureaucracy of her Big Biz employer and vowed to avoid the burden of written policies.  

3But as she adds employees it becomes clear that a lack of written policies is bad for the bottom line. No written policies allow Evan to claim that he doesn’t know he is supposed to start work at 8:30 am. He thinks showing up by 10 am is okay as long as he gets his work done.  

4Jane decides she needs something in writing. She digs out an old copy of Big Biz’s employee handbook. She customizes it by changing the employer’s name, correcting a few typos, and changing the font.  Then she gives a copy to each employee and receives a signed acknowledgement from each employee.

None of the employees actually read the employee handbook, of course, until they need to. Evan reads the section on progressive discipline after Jane gives him a final written warning about his attendance.

1Meanwhile, Audrey discovers she’s pregnant. She hauls out her copy of the handbook, which is propping up a corner of her desk, and unfolds it to read the section on the Family Medical Leave Act (FMLA). She tells Jane she wants to take FMLA leave to have her baby and asks for the leave request form.  

Jane doesn’t have any FMLA forms. Her internet search eventually leads her to the U.S. Department of Labor (DOL) website where she learns the horrible truth about the FMLA. It applies to companies with more than 50 employees. Her Little Biz shop has 20 employees.  The news is so disturbing that she drinks half a bottle of wine while she thinks about her options.

What should Jane do next?

  1. She can collect every copy of the handbook and burn them in the parking lot knowing that most of her employees never read it.
  2. She can tell Audrey that the FMLA section of the handbook is a mistake because that law doesn’t apply to Jane’s business.
  3. She can grant FMLA leave to Audrey in accordance with the handbook policy. Then she can immediately revise the handbook to delete information about employment laws that don’t apply to her company.

The above scenario is a common problem for small business owners who lack familiarity with employment laws. The lack of familiarity can fix one problem while creating many more problems.

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Low Hanging Fruit

Another update from the Jungle….

Jack owns a small business which provides him with a good living. He owns a big h2ouse with a giant mortgage and he drives an Escalade.  When he goes to the store, he parks in a handicap parking spot near the door so that everyone can see his ride.

Jack once worked for a major corporation where the HR director constantly nagged him about petty rules that he’d supposedly broken. After a few years of her nagging, Jack decided to be successful on his own.

Jack thinks his company runs smoother with fewer written rules so he doesn’t have any written HR policies. He also pays everyone a “salary” so he doesn’t have to track time and attendance.  But he docks the pay of employees who show up late or miss work. His CPA, Susie, wants him to create job descriptions to distinguish between non-exempt and exempt employees.   Jack tells her not to worry about it; he will tell her how much to pay each employee each pay period.

1

Last week, Susie attended a continuing education seminar which struck her with the force of a hurricane wind. She learned details of the new overtime rules. A presenter also said the Department of Labor (DOL) had stepped up enforcement actions against small employers. He used the phrase “low hanging fruit” so often that Susie temporarily gives up fresh fruit and vegetables.

Susie rushes home to prepare a summary of the new overtime rules and hand delivers it to Jack.  Jack thanks her and privately thinks that Susie’s becoming a nag like the old HR director and it may be time to fire her.

This morning Jack arrives at his office to find a polite young man waiting to talk to him. The stranger says he’s a DOL examiner and he wants to see time sheets, payroll records and job descriptions for Jack’s employees.

What should Jack do next?

  1. He can bluster at the DOL examiner to mind his own business.
  2. He can beg the DOL examiner to give him time to fix his many problems in hopes of lowering the penalties his company will ultimately owe.
  3. He can sneak out the back entrance, empty the corporate bank account and escape to a foreign country that has no diplomatic relations with the U.S.

In the actual situation, the employer woke up to his peril before the DOL examiner arrived on his doorstep. He had already implemented a plan to fix his HR problems which convinced the DOL examiner to show mercy when calculating the penalties.   

If your company is struggling with HR issues, Corporate Compliance Risk Advisor can help you create HR policies that are appropriate for your company’s size and then serve as a resource to your staff as the policies are implemented.

Join the HR Compliance Jungle today. Click here!

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Visit us at: http://www.complianceriskadvisor.com/

Click here for a copy of my free Ebook 

I’m Bored by My Job

Another update from the Jungle….

 

1Corrie is bored with her job. It hasn’t challenged her skills in years or put her in line for a promotion.  She’s tried to find other jobs but the truth is that she’s unlikely to get a big enough salary increase to offset the loss of her current benefits package.

 

 

5To pass the time and alleviate her boredom, she creates imaginary scenarios for her job.  When her boss gives her a new assignment, she pretends its part of a great military plan, like Operation Overlord.  She imagines herself working in a small office in London, helping plan the D-Day invasion.

 

2When she takes a business trip, she pretends she’s an agent dropped into occupied France to support the French Resistance. As she drives, she thinks of the highway patrol as roving bands of collaborators looking for Resistance workers they can arrest and interrogate. When she checks in to a hotel, she scouts the lobby for exits in case she needs to beat a quick retreat from a Gestapo raid.

It’s all rather harmless fun and it helps to pass the time in a job that has long since ceased to challenge her intellectually. Before she unleashed her imagination, Corrie struggled to find meaning in her job. She volunteered for extra assignments to broaden her skills and make new contacts.

4But Corrie stopped caring after the management team downsized the workforce. She’s survived several staff reductions since the first big cull of the herd by keeping her head down and her opinions to herself. She no longer volunteers for special projects but her past volunteerism means her boss considers her a “team player” and Corrie thinks that’s helped her keep her job.

Corrie’s low morale and disengagement is matched by most of her co-workers.  Management tries to raise morale with team building exercises, like the time they insisted everyone had to go play laser tag. (All the senior managers were “killed” within half an hour, boosting morale among all other workers.)

What could this company do differently to rebuild employee engagement?

  1. The company could do a one-off pay increase which would engage workers who are motivated by money.
  2. The company could allow 4 hours a pay period for each employee to work on a project that motivates the employee, such as volunteering for a non-profit.
  3. The company could create a cross-training program in which employees transfer temporarily to a different job or department to learn new skills.

The above scenario is based on actual job experiences. However, all identifying information has been removed to protect everyone involved. 

If your company is struggling with HR issues, Corporate Compliance Risk Advisor can help you create HR policies that are appropriate for your company’s size and then serve as a resource to your staff as the policies are implemented.

 

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Music To My Ears

Another update from the Jungle…

espressoMae owns several coffee shops and has plans to add several more locations over the next year or two. She paid her way through college working in chain coffee shops. After graduation, she decided to stay in the city where she went to college rather than returning to her po-dunk hometown.

 

coffe shop

Mae found it much easier to create a business plan, obtain financing, and buy good coffee (and tea) than to deal with employees. In her early days, when she was desperate to keep the doors open, she hired several people who otherwise would never have gotten jobs.

 

She can handle tattoos, piercings, black leather and motorcycle boots. She can even live with the shaved heads and the orange or purple hair of some of her employees. After all, it’s a college town and she wants her coffee shops to be unique and cool.

coffe sign

Most of the customers are college kids or recent college graduates. They don’t care if the chairs are uncomfortable and the tables are rickety as long as the WiFi works and the espresso continues to flow. But Mae needs to attract more than just college kids who live on dark roast. She needs business people with actual disposable income who will buy overpriced muffins to eat while slurping their coffee.

cappuccino

With such a mixed group, it’s difficult to select background music. Her employees want to play rap or hip hop to attract the college crowd. Mae prefers easy listening to entice the business crowd. Her unwritten rule is that the music must be in the background, like white noise. But when she’s not around, her employees crank up the volume, driving away the business crowd.

This morning Mae stopped by her second shop location. As she opened the door a wall of sound hit her, blowing her hair back from its carefully arranged coiffure. Mae struggled up to the counter and screamed at her manager to “turn it down!” Her ears ringing, Mae walked into the cramped office and slumped in the uncomfortable chair behind the desk. She opened the music-sharing file on her smart phone and keyed up some Mozart. Then she thought about what she should do about the music.

What should Mae do next?

1. She can fire her manager for playing the music too loud, but that means hiring and training a replacement.
2. She can ban music in her coffee shops.
3. She can tweak her HR policies to more clearly define the volume that is appropriate for her shops and the consequences of violating the rules.

If your company is struggling with HR issues, Corporate Compliance Risk Advisor can help you create HR policies that are appropriate for your company’s size and then serve as a resource to your staff as the policies are implemented.

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