Chaos Kills Morale


Another update from the Jungle…

Jason felt lucky when he was hired about six months ago by Buckeroo, Ltd., a company that makes camping gear for outdoor types. During the hiring process the sales pitch by the HR representative and his soon-to-be manager sounded wonderful.  Of course, anything would have sounded good to Jason who was unemployed for almost a year.

Jason came to work his first day anticipating a rosy future with a great job and a great boss. Two weeks later his great boss, David, left the company for another job.  One of Jason’s co-workers, Teresa, became his boss. Her promotion caused all but one of Jason’s co-workers to leave. The remaining co-worker reminded Jason of Dilbert’s Wally, a guy picking up a paycheck but not working.

A month into the new job, Jason went to see Martha, the HR rep, to ask what had happened to his paycheck.  Martha spun a confused tale about “glitches” caused when the company changed payroll service vendors.  By the end of her convoluted explanation, Jason felt relieved that he would actually be paid eventually.

In addition to his payroll problems, Jason is annoyed by a steady stream of requests to complete HR paperwork.  Martha repeatedly calls Jason to her office to complete forms that he is certain he already filled in during his orientation.  Jason isn’t the brightest guy but he’s beginning to wonder about Buckeroo’s organizational savvy.

Chaos 2Yesterday, Martha emailed Jason to remind him to complete the company’s required web-based training. Martha copied the email to Teresa and seemingly every member of senior management. Jason’s had enough.

He emails that he hasn’t done the training because he never received a password to access the on-line training. He hits “reply all”.   This morning, Teresa called Jason to her office to chew him out for “making her look bad” by copying her bosses on his email yesterday.  Jason stares at Teresa.

What should Jason do next?

  1. He can point out to Teresa that he didn’t create the email cc list and he won’t be blamed for failures beyond his control.
  2. He can tune out Teresa’s rant and mentally revise his resume so that he doesn’t lose any time in looking for another job.
  3. He can accept that the company lacks systems to operate efficiently which means employees will waste time repeating tasks.

In the actual situation, the company muddled along for years refusing to adopt systems or processes to improve efficiency.  The muddling caused high turnover and low employee morale.  Eventually, the company was bought by a competitor.

If your company is struggling with HR issues, Corporate Compliance Risk Advisor can help you create HR policies that are appropriate for your company’s size and then serve as a resource to your staff as the policies are implemented.

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