What’d You Say?

Another update from the Jungle….

Bob has been a manager for a long time but his department has a lot of turnover because more experienced employees refuse to work for him. Ann is a new hire who thinks he’s a lot nicer than the jerk she used to work for. But after a week of working for Bob, she begins to understand why no one wants to work for him.

On her first day, Bob tells her to feed the field porcupine. Ann stares blankly at him and asks him to repeat his instructions. Bob frowns and tells her again to feed the field porcupine. Ann slips out of his office and flags down a co-worker. Eventually they figure out that he wants Ann to find the paper file for a client named Field.

On another occasion, he tells Ann to call Dodd Maxson. She searches the customer records but can’t find Dodd Maxson. Luckily a co-worker recalls a large client account that Bob’s working on and suggests looking for a guy named Rod Waxman. Ann wonders what he’ll say next.

Soon after the Waxman mix up, he tells her to talk to the three bears about an appointment he needs with the CEO. Ann figures out with assistance that Bob wants her to talk to Patrice Burns, the CEO’s executive assistant. By now Ann thinks she’s catching on.

When Bob tells her to talk to the care box about the cost of dipping snuff, she uses her old charades skills to think of rhyming words that might match what Bob said. Bob is going to a sales convention out of town and he mentioned something about shipping his marketing materials. She cleverly concludes that Bob wants her to ask the warehouse what it would cost to ship his stuff to the trade show.

Now Ann is sitting in the office of Sarah, the HR rep, who asks how she’s settling in to her new job. Ann saying guardedly that there are challenges but overall it’s going well. Then Sarah asks how it’s going with Bob.

What should Ann say?

  1. She can say that Bob is an anthropology project who is creating his own language and testing it on unsuspecting subordinates.
  2. She can lie and say everything is wonderful and hope that her increased consumption of red wine each evening will help her to eventually understand Bob.
  3. She can remember that she’s the new kid on the block and maintain a neutral attitude.

In the actual situation, the employees good-naturedly poked fun at their manager’s garbled instructions. Eventually the manager learned to speak more clearly and his subordinates learned to repeat his instructions to ensure they heard correctly.

If your company is struggling with HR issues, Corporate Compliance Risk Advisor can help you create HR policies that are appropriate for your company’s size and then serve as a resource to your staff as the policies are implemented.

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