Difficult Co-Worker

Make Her Go Away!

Another update from the Jungle….

unnamed-9Jane drags herself into work the first day after the holidays, not sure whether she wants to be here. She’s the HR manager for her company and she knows that her co-workers will return with a host of problems. She has a few of her own.

Her house is still trashed from hosting her family’s holiday dinner. Her widowed mom chose the holiday dinner to unnamed-21announce that she planned to take an around the world trip with Frederik, a gigolo she met on her most recent Caribbean cruise. Jane’s daughter wants to ditch her senior year in high school to join a religious commune. On Christmas Day, the Christmas lights shorted out causing a fire that scorched half the front porch.

Upon reflection, Jane decides she is happy to be at work as she pours her first cup of coffee.  She slides into her ergonomically designed chair and sighs as she begins reviewing her email inbox which filled up while she was on vacation. Sure enough, there’s an email from Doris.

unnamed-24Doris is complaining that another manager interfered with Doris’ subordinates. The other manager, Lara, is a relatively new hire and Doris is “concerned” that Lara doesn’t understand that Doris makes all the decisions in her department. Doris demands that Jane tell Lara to stay away from Doris’ department or face immediate dismissal.

unnamed-25Jane sighs heavily. People who don’t know Doris well think she’s charming. She has perfect clothes, hair, makeup and a smile. But Jane knows that image is no more than Hollywood special effects. Underneath, Doris is as vicious as a junk yard dog when it comes to defending her turf.  She bullies anyone she sees as a threat to her career.

Jane knows that Doris’ bullying arises from insecurity, which seems nonsensical with her talent and ability. Jane stares at Doris’ email and wonders how to respond.

What are Jane’s options?

  1. She can file Doris’ email with all the previous complaints in a cyberspace trash bin.
  2. She can relieve her frustrations at Doris’ bullying by implying that senior management believes Doris is the past and Lara is the future.
  3. She can have a quiet word with Doris, stressing that the company recognizes her value but that constant complaints won’t help her career aspirations.

In the actual situation, the insecure employee continued to bully her co-workers whenever she felt threatened. But she became increasingly isolated and even senior management began to notice that no one wanted to work with her as her bullying reputation spread through the workforce.

If your company is struggling with HR issues, Corporate Compliance Risk Advisor can help you create HR policies that are appropriate for your company’s size and then serve as a resource to your staff as the policies are implemented.

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I’m Mad as Heck about the Election!

Another update from the Jungle….
unnamed-4Dawn, the Chief Talent Officer for her company, is slogging through the remaining weeks of the political campaign. She hates what it’s done to her job. This week she’s thinking of changing her title to Chief Tortured Officer

Helen, the Voice of Doom, didn’t take the hint a couple of weeks ago when Dawn tried to politely tell her to get lost. Helen continues unnamed-6to show up every morning to depress Dawn with her worries that the election will degenerate into violence and mayhem.

After Helen leaves Allen, the Philosopher King, drifts in the door.  His garbled theories on democracy in America sound profound until you listen closely. Then you realize he’s just fogging up the room with BS. Besides Dawn couldn’t care less.

She has a real political crisis this week. She’s been summoned to the President’s office. Rory, the Prez, also wants to discuss the election and what it means for the office.  Rory’s channeling Jack Nicholson’s “Colonel Jessup” from “A Few Good Men” pacing the office and growling.

unnamed-15The workforce is as divided as the nation and it’s getting ugly. Yesterday Rory broke up a fight in the employee parking lot. The Trump and Clinton supporters were trying to rip the opposing candidate’s stickers off car bumpers.  Rory waded in, knocked a few heads together and ordered everyone back to work.

He’s not worried about a little fight in the parking lot. He’s mad as heck that no one seems to be working.  The company’s internet connections are smoking hot as workers visit “news” sites to hear the latest salacious details abouunnamed-14t the candidates and their families. Then they stand around arguing about what they’ve read.

Rory glares at Dawn and asks if he can fire a few people to set an example for everyone else. Dawn begins to explain (again) about the progressive discipline policy. Rory cuts her off.  If he can’t fire anyone, can he ban politics from he workplace?

What advice should Dawn give the Prez?

  1. She can give him a quick civics lesson about free speech.
  2. She can draft an email for him to send to all employees reminding them to do their jobs while on the clock.
  3. She can suggest that he should visit the gym more often to work off his aggression and grit his teeth for one more week.

The good news is that presidential elections happen every four years and we’ve got one more week to go.  Then we’ll all go back to arguing about sports.

If your company is struggling with HR issues, Corporate Compliance Risk Advisor can help you create HR policies that are appropriate for your company’s size and then serve as a resource to your staff as the policies are implemented.

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Bad Blood

Another update from the Jungle….

unnamed-9Once upon a time, Rudy and Trish, a warlock and a witch, lived in a ranch-style suburban home next door to a werewolf named Jerry.  A few times a year Rudy put a hex on Jerry for tearing up Trish’s flower beds during the full
moon.  But usually they got on well at work and at home.unnamed-11

They all worked together at a big box store called Screams R Us, a Halloween themed business.  They often car pooled to work because they are environmentally conscious and wanted to reduce their carbon footprint.

unnamed-7Life is great until Ryan the leprechaun is hired at Screams R Us.  Ryan brags about his pot of gold at the end of the rainbow. He has iPhone photos of a pot of gold. Before long his co-workers are tired of him.  If he’s so rich, why the heck is he working at a big box store annoying them?

Aside from his endless bragging, Ryan is also a troublemaker. He encourages co-workers to speak freely.
Then he repeats every unkind comment, with his special brand of blarney, to the employee who is the subject of the commentsunnamed-10
He tells the vampire in the stock room that Rudy plans to set up a sunlamp to prove the vampire’s a fake. He tells Trish that Jerry thinks her dresses aren’t slinky enough and that’s why sales are down in her department. He tell Jerry that all his co-workers hate the way he sheds hair all over the break roounnamed-8m sofa.

Before a witch can twitch her nose magically, the entire workforce is plotting revenge against Ryan.  Rudy volunteers to put a hex on Ryan. Unfortunately the attempt fails when a teenaged customer walks into the magical snare and has a psychological episode that exposes his illegal drug use to his mother.  Trish creates an elixir that causes a skin rash and tries to spray it on Ryan while he works the cunnamed-12ash register. She misses Ryan and hits Jerry who now looks like he has mange.

The ogre who owns the business loses patience with all the tomfoolery because it’s affecting Halloween sales. He threatens to use his club on any employee who uses magic during business hours.  He tells Ryan that if there is one more complaint, he will be a smooshed leprechaun.
Ryan finally realizes that he is not popular with his co-workers.  So he digs into his pot of gold and gives each co-worker a gold piece in exchange for a truce until after Halloween.

Happy Halloween!

If your company is struggling with HR issues, Corporate Compliance Risk Advisor can help you create HR policies that are appropriate for your company’s size and then serve as a resource to your staff as the policies are implemented.

 

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I’m So Over This Election Thing

Another update from the Jungle….

unnamed-3Dawn is the HR manager for her company.  Five years ago, her title was HR Director. Then it was changed to Chief People Officer before changing again to Chief Talent Officer.  These days, she thinks her title ought to be Chief Therapist.

Dawn is seeing a steady stream of employees who are agitated by the impending unnamed-2election.  She’s investigated several complaints of discrimination and sexual harassment as everyone becomes hyper-sensitive in response to the latest election news headline. A recent example is Monica who complained of a hostile workplace and named Steve as the perpetrator.

unnamed-6Dawn’s investigation findings are underwhelming. It turns out that twice in as many days, Steve drank the last cup of coffee and didn’t start a new pot brewing. Monica thinks he did it deliberately to disrespect women by forcing a woman to brew a new pot. Steve says he was in a hurry and simply forgot. He says Monica hates him because he was promoted before her.  Dawn tells Monica and Steve in polite HR-speak to grow up.

Dawn’s investigation at least broke the monotony of listening to Helen, the Voice of unnamed-4Doom. Helen comes to Dawn’s office every morning with a coffee mug the size of a soup bowl, plops down in the spare chair and doesn’t leave until she needs a refill.  Helen is a worrier. Her latest worry is that the political arguments among co-workers will degenerate into fist fights. She says she doesn’t feel safe walking around the office.

unnamed-2Helen could hide in her cubicle actually doing her job and ignoring the political fights around her, suggests Dawn. Helen explains for five minutes exactly why that wouldn’t work for her. Dawn asks if Helen wants to use accrued vacation days to stay at home. Helen says she doesn’t have enough accrued leave to stay home for the next three weeks and drifts away for a refill.

Dawn’s sick of hearing about sex scandals, email scandals, and who’s fit for what office. She hates both of the presidential candidates and their negative ads. She can’t wait for it to be over.

What should Dawn do for the next three weeks?

  1. She can lock her office door and refuse to talk to her co-workers.
  2. She can try to ban political discussions in the work place.
  3. She can treat all employee comments about the election as white noise and tune it out.

The good news is that presidential elections are a 4-year phenomenon. Normal types of HR complaints will re-surface in three weeks.

If your company is struggling with HR issues, Corporate Compliance Risk Advisor can help you create HR policies that are appropriate for your company’s size and then serve as a resource to your staff as the policies are implemented.

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I Don’t Have a Drinking Problem

Another update from the Jungle….

unnamed-4

Leo and Ted are managers at their company. They were hired at the same time and became friends.  They often ate lunch together and spent most afternoons at happy hour at their favorite sports bar.

Leo was promoted first. His division expanded rapidly and when he needed another manager, he asked for Ted.  Ted managed the fastest growing product line in Leo’s division. Naturally, Ted began thinking that his team should have a bigger budget. Leo said no. Ted went to happy hour alone to sulk.

In the next manager’s meeting, Ted interrupted Leo repeatedly until Leo ordered him to shut up.  After the meeting, Ted stomped into Leo’s office to complain. Leo ordered Ted to leave and Ted refused. In the ensuing shoving match, two chairs were broken, Ted got a fat lip and Leo had a bloody nose. After that, they went to separate bars for happy hour.

Ted decided to ask Leo’s boss to make his team a separate division on the grounds that hisunnamed-8 team managed a product line worth more than all the rest of the products managed by Leo’s division.  Luckily for Ted, he appealed to Oscar.

Oscar is a fan of Star Trek and he runs a modified Klingon Empire, where you advance over the body of your former boss.  He is happy to watch Leo and Ted scrap because if they are fighting each other they aren’t challenging Oscar for his job. Oscar grants Ted’s request.

unnamed-3Now Leo and Ted are trying to screw each other’s careers by sucking up to Oscar.  They suck up by inviting Oscar to happy hour.  Oscar appreciates having Leo or Ted cover his bar tab. But all these soggy nights mean that productivity is suffering as Leo and Ted slide into alcoholism.

Nan, the HR manager, is watching from the sidelines. She knows she should talk to the unnamed-9senior management team about Leo’s and Ted’s potential disability due to alcoholism.

What options are available to Nan?

  1. She can recommend that Leo and Ted be shipped off to rehab to dry out in hopes of saving their careers.
  2. She can gather information about their poor performances to build a case for firing them.
  3. She can wait to take action until a senior manager notices the problem.

In the actual case, each manager was encouraged to seek professional help for their alcoholism. Neither sought treatment. One manager eventually quit rather than be fired, while the other manager continued in his same role without any hope of a promotion. unnamed-7

If your company is struggling with HR issues, Corporate Compliance Risk Advisor can help you create HR policies that are appropriate for your company’s size and then serve as a resource to your staff as the policies are implemented.

 

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Act Your Age!

Another update from the Jungle….

Jerry feels besieged and overloaded. He’s the CEO and he ought to be bragging about his business. Instead, he’s hiding in his office while he decides what to do next.

2It all started a couple of months ago when two supervisors had a misunderstanding. Brown nosing Bette and motormouth Mike thought the other was responsible for losing a key customer.  Their last face to face meeting degenerated into a yelling, name-calling mess where coffee cups were hurled across the table and a cheese Danish was smashed into the face of Bette’s assistant. Now they communicate strictly by email.

Since they’re supervisors, they’ve managed to drag their respective subordinates into the fight.  Soon 1everyone is communicating via emails that are full of adjectives more appropriate to the schoolyard or a political campaign. Their subordinates don’t even use the same bathrooms anymore to avoid talking face to face.

Jerry doesn’t notice any of the fighting. He’s busy talking to investors that he needs to finance a new product. Besides, he’s the CEO and people talk differently to him. His first inkling that all is not well is when several customers switch to competitors rather than renewing their contracts.

Jerry asks brown nosing Bette why the heck her team of salespeople let the customers get away. She blames motor mouth Mike’s technical team for not answering questions about the products which meant her team couldn’t answer customer questions. Jerry asks Mike what’s going on and he blames Bette’s team of dunces.

Jerry asks the HR manager, Liz, if she’s heard any complaints from co-workers about Bette and Mike.  Liz admits she has. Jerry asks why the heck she didn’t tell him. Liz is hurt; she’s doing her best.

3Liz shows him a series of email exchanges and that’s when Jerry learns the awful truth about Bette and Mike. He can feel the top of his skull popping off as his blood pressure rises. Now he’s sitting in his office trying to decide what to do.

What options are available to Jerry?

  1. He can fire Bette and Mike for showing the emotional development of pre-teens.
  2. He can empty the corporate bank account and “retire” to the Cayman Islands to drink rum.
  3. He can counsel Bette and Mike to act like grownups and work together for the company.     

In the actual situation, the employer chose the third option. The employer’s decision was based on an assessment of the supervisors’ capabilities and skills. The employer also needed to follow the company’s progressive discipline policy before firing employees.

If your company is struggling with HR issues, Corporate Compliance Risk Advisor can help you create HR policies that are appropriate for your company’s size and then serve as a resource to your staff as the policies are implemented.

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Me! Me! Me!

Another update from the Jungle….

It’s Monday morning and Christine knows that sitting in rush hour traffic will be the high point of her day.  After that, she’ll suffer a fate almost like death as she sits through the monthly staff meeting. Ms. Piggy will be holding court as usual.

1Ms. Piggy is a co-worker who pretends to be a team player. Beneath the friendly smiles lurks a self-centered prima donna. She knows her life is so much more interesting than others. For the past six months, she’s been monopolizing the staff meetings with the same tale of a product vendor who can’t deliver the quality of work she demands.  

Initially, Christine and several other managers suggested ways for Ms. Piggy to solve her vendor problem. Ms. Piggy made it clear that their solutions would work fine for idiots like them, but not for her since her work is much more technically sensitive.  

Edward, the division head, doesn’t know how to handle Ms. Piggy.  He wasn’t promoted based on his people skills and he doesn’t want to get stuck in sticky people problems.   He would rather walk across hot coals barefoot or participate again in the pie eating contest at the company picnic.

Christine arrives at work and grabs a giant mug of coffee on her way to the conference room.  Edward 2slides into the chair at the head of the table and begins asking for updates. Everyone tenses as he reaches Ms. Piggy. Ms. Piggy begins her usual quick update with the usual digressions.  

Within a minute the energy level in the room plummets deeper than the Grand Canyon. The guy sitting next to Christine begins playing a game on his phone. Two managers begin reading their emails on their iPads.  Edward opens his mouth to cut off Ms. Piggy but she raises her voice and continues.  Christine slurps her coffee and tries to keep her head from exploding.

What options are available to Christine?

  1. She can fall to the floor pretending to have a seizure so that the meeting ends.
  2. She can leap to her feet shrieking “I can’t take it anymore. Shut up!”  
  3. She can suggest that they imitate business networking groups by timing responses so that the staff meetings finish on time and they avoid Ms. Piggy moments.     

The above scenario is a composite of too many meetings at too many companies.  HR can help managers avoid these ghastly events by training them how to give effective feedback to their subordinates on appropriate office behavior and by urging senior management to pay for coaching for managers who lack people skills.   

If your company is struggling with HR issues, Corporate Compliance Risk Advisor can help you create HR policies that are appropriate for your company’s size and then serve as a resource to your staff as the policies are implemented.

Join the HR Compliance Jungle today. Click here!

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Queen Bee

Another update from the Jungle….

Dan is a branch manager for his company and he’s coasting toward retirement.  He lost interest in his current career long ago after several major battles with his assistant. Her name is Adelaide and officially she’s the executive assistant, but unofficially she’s been running the branch office since Jimmy Carter’s administration.   

When Adelaide decides how things should be done, everyone agrees. If they don’t their careers take a nosedive, as Dan learned during his first year as branch manager. He came in full of ideas for improving efficiency but Adelaide decided the office was fine “as is”.  After months of battling, she won and Dan began planning his post-retirement career.

Dan’s boss i2sn’t happy and he’s trying to figure out how to increase profits in Dan’s office. He decides to test a new whiz-bang software program in Dan’s office to see if it helps the bottom line.  He notifies Dan that a vendor rep will arrive on Monday morning to train the staff on the new software. Dan passes the information to Adelaide.

Monday morning, the vendor rep shows up to begin the training. Adelaide sails into the conference room almost 30 minutes late and majestically informs the vendor rep to start over.

The vendor rep quickly recaps half of her scheduled 60-minute presentation. As she highlights each feature, she asks attendees to imagine how the feature can improve their efficiency.

The vendor rep soon notices that everyone is watching Adelaide. If she nods, the comments are positive. If she shakes her head, the others say they can’t use the software feature. It’s obvious that Adelaide would rather eat broken glass than adopt the new software. The vendor rep limps on to the end of her allotted time and wraps up the meeting. The vendor rep has promised to give a status report to Dan’s boss.

What kind of report could the vendor rep give to Dan’s boss?

  1. She could lie and say the training went well, knowing her company has a big contract at stake.
  2. She could say that Adelaide is determined to block the use of the new software.
  3. She could decide to not give any report since she plans to ditch the sales career in favor of ha3nging out at the airport with the Hari Krishnas.    

In the actual situation, the senior manager was angry that his pet project was shot down and he fired both the executive assistant and the branch manager.  Unfortunately, he failed to follow the company’s written HR policies when he fired them; but that’s a different story.

If your company is struggling with HR issues, Corporate Compliance Risk Advisor can help you create HR policies that are appropriate for your company’s size and then serve as a resource to your staff as the policies are implemented.

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It Rhymes With Witch

Another update from the Jungle….

Once upon a time in a town not so far away, there lived a nice woman named Alanis. She liked her job and was always willing to learn from more experienced co-workers. Her boss loved her too and wrote embarrassingly glowing performance reviews.

2But fairy tales aren’t the only places with evil beings. A wicked witch named Wanda also works in the office.  Wanda’s not qualified to do the job Alanis was hired for but that doesn’t stop her from trying to take over.  Wanda smiles in Alanis’ face even as she secretly sharpens her talons.

Wanda’s opportunity soon arrives.  At a staff meeting, their boss, Julia, announces that the company is rolling out a new service and asks Alanis to take the lead for their department. Wanda’s death-ray glare bores into Alanis’ skull across the conference room table. After the meeting, Wanda loudly announces in the break room that the new project is doomed because Alanis is unnamed (1)incompetent.

A week later, Alanis’ project notes mysteriously disappear from the system’s shared drive. Fortunately, she a printed copy first and is able to recreate her notes. She saves a copy of the new version on a thumb drive. Sure enough, the shared drive version disappears again.

At the next staff meeting, Julia asks why Alanis she doesn’t share information with the rest of the group. Alanis reports the mysterious deletions and asks that IT investigate the deletions. Julia looks at Wanda and then abruptly ends the meeting.

The next day, Julia calls Alanis to her office. Waiting in Julia’s office is Wanda. Julia says that she’s decided to appoint Wanda as co-chair of the project because it’s obviously too much for Alanis to do alone. Wanda smirks as she demands copies of all Alanis’ notes.

After that, Wanda changes the entire strategy so that their department misses deadlines set by Julia’s bosses. Wanda blames Alanis and complains about a lack of cooperation. Alanis is again called to Julia’s office where she is criticized for disloyalty and undermining the department. Julia says Alanis can resign or be fired.

What should Alanis do next?

  1. She can continue to protest her innocence knowing she won’t win since a weak manager is as dangerous as a witch.
  2. She can booby trap Wanda’s desk with eau de skunk.
  3. She can resign and consult a lawyer about suing for constructive termination.

In the actual situation, the targeted employee resigned. Any office can develop an infestation of wicked witches if management is weak.  Fumigate your workplace with effective HR policies.  3

If your company is struggling with HR issues, Corporate Compliance Risk Advisor can help you create HR policies that are appropriate for your company’s size and then serve as a resource to your staff as the policies are implemented.

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Low Hanging Fruit

Another update from the Jungle….

Jack owns a small business which provides him with a good living. He owns a big h2ouse with a giant mortgage and he drives an Escalade.  When he goes to the store, he parks in a handicap parking spot near the door so that everyone can see his ride.

Jack once worked for a major corporation where the HR director constantly nagged him about petty rules that he’d supposedly broken. After a few years of her nagging, Jack decided to be successful on his own.

Jack thinks his company runs smoother with fewer written rules so he doesn’t have any written HR policies. He also pays everyone a “salary” so he doesn’t have to track time and attendance.  But he docks the pay of employees who show up late or miss work. His CPA, Susie, wants him to create job descriptions to distinguish between non-exempt and exempt employees.   Jack tells her not to worry about it; he will tell her how much to pay each employee each pay period.

1

Last week, Susie attended a continuing education seminar which struck her with the force of a hurricane wind. She learned details of the new overtime rules. A presenter also said the Department of Labor (DOL) had stepped up enforcement actions against small employers. He used the phrase “low hanging fruit” so often that Susie temporarily gives up fresh fruit and vegetables.

Susie rushes home to prepare a summary of the new overtime rules and hand delivers it to Jack.  Jack thanks her and privately thinks that Susie’s becoming a nag like the old HR director and it may be time to fire her.

This morning Jack arrives at his office to find a polite young man waiting to talk to him. The stranger says he’s a DOL examiner and he wants to see time sheets, payroll records and job descriptions for Jack’s employees.

What should Jack do next?

  1. He can bluster at the DOL examiner to mind his own business.
  2. He can beg the DOL examiner to give him time to fix his many problems in hopes of lowering the penalties his company will ultimately owe.
  3. He can sneak out the back entrance, empty the corporate bank account and escape to a foreign country that has no diplomatic relations with the U.S.

In the actual situation, the employer woke up to his peril before the DOL examiner arrived on his doorstep. He had already implemented a plan to fix his HR problems which convinced the DOL examiner to show mercy when calculating the penalties.   

If your company is struggling with HR issues, Corporate Compliance Risk Advisor can help you create HR policies that are appropriate for your company’s size and then serve as a resource to your staff as the policies are implemented.

Join the HR Compliance Jungle today. Click here!

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