Morale

It Rhymes With Witch

Another update from the Jungle….

Once upon a time in a town not so far away, there lived a nice woman named Alanis. She liked her job and was always willing to learn from more experienced co-workers. Her boss loved her too and wrote embarrassingly glowing performance reviews.

2But fairy tales aren’t the only places with evil beings. A wicked witch named Wanda also works in the office.  Wanda’s not qualified to do the job Alanis was hired for but that doesn’t stop her from trying to take over.  Wanda smiles in Alanis’ face even as she secretly sharpens her talons.

Wanda’s opportunity soon arrives.  At a staff meeting, their boss, Julia, announces that the company is rolling out a new service and asks Alanis to take the lead for their department. Wanda’s death-ray glare bores into Alanis’ skull across the conference room table. After the meeting, Wanda loudly announces in the break room that the new project is doomed because Alanis is unnamed (1)incompetent.

A week later, Alanis’ project notes mysteriously disappear from the system’s shared drive. Fortunately, she a printed copy first and is able to recreate her notes. She saves a copy of the new version on a thumb drive. Sure enough, the shared drive version disappears again.

At the next staff meeting, Julia asks why Alanis she doesn’t share information with the rest of the group. Alanis reports the mysterious deletions and asks that IT investigate the deletions. Julia looks at Wanda and then abruptly ends the meeting.

The next day, Julia calls Alanis to her office. Waiting in Julia’s office is Wanda. Julia says that she’s decided to appoint Wanda as co-chair of the project because it’s obviously too much for Alanis to do alone. Wanda smirks as she demands copies of all Alanis’ notes.

After that, Wanda changes the entire strategy so that their department misses deadlines set by Julia’s bosses. Wanda blames Alanis and complains about a lack of cooperation. Alanis is again called to Julia’s office where she is criticized for disloyalty and undermining the department. Julia says Alanis can resign or be fired.

What should Alanis do next?

  1. She can continue to protest her innocence knowing she won’t win since a weak manager is as dangerous as a witch.
  2. She can booby trap Wanda’s desk with eau de skunk.
  3. She can resign and consult a lawyer about suing for constructive termination.

In the actual situation, the targeted employee resigned. Any office can develop an infestation of wicked witches if management is weak.  Fumigate your workplace with effective HR policies.  3

If your company is struggling with HR issues, Corporate Compliance Risk Advisor can help you create HR policies that are appropriate for your company’s size and then serve as a resource to your staff as the policies are implemented.

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Fairness Doesn’t Matter

Another update from the Jungle….

Alyssa is a lawyer in the corporate legal department of her employer. She was hired because of the scope of her experience. Or so she was told.  It doesn’t take Alyssa too long to figure out that her prior experience is irrelevant, even a handicap.

Alyssa is1 assigned to work with the HR department because the other lawyers don’t want to. She inherits a file cabinet full of pending EEOC discrimination claims.  Another giant file cabinet contains investigation notes of employee theft cases. Apparently anything not too big or nailed down tight is carried off by employees.  

Alyssa sees immediately that the employee problems arise from the attitude of the 4management team. Most of the senior managers are related to the owner and take their cue from him. He brags of paying rock bottom wages while simultaneously complaining that he’s stuck with stupid employees who lack initiative.

Alyssa’s prior experience with corporate risk programs leads her to believe that the company needs more insurance to cover employee problems. She recommends an increase in their employment practices liability insurance coverage.  That’s when Alyssa’s own employment problems begin.

3Alyssa receives an email from Tess, the company owner’s daughter and newest senior executive.  Tess is a wicked witch who bullies subordinates with obscenity-laced tirades and hates anyone she suspects is more knowledgeable than her. Now Tess insists that she will make the final call on the new insurance limits.

Alyssa gives Tess a summary of the current insurance coverage, the recommended new limits, and the renewal deadline. Tess repeatedly asks for new quotes while ignoring the insurance broker’s and Alyssa’s reminders of the deadline for binding new coverage. Hours before the old coverage 6expires, Tess finally agrees to the new coverage limits.

The next day, Tess accuses Alyssa of endangering the company’s insurance program by deliberately delaying information from the insurance broker.  When Alyssa points out that the insurance broker copied both of them on all emails, Tess launches into her usual obscenity-laden meltdown.

What should Alyssa do next?

  1. She can continue arguing with Tess that the accusations are unfair and unjust but will never win the argument.
  2. She can walk away from Tess and immediately make a complaint to the HR department about the bullying incident.   
  3. She can accept that she was never the right fit for the company and move on to a new employer.    

In the actual situation, the accused employee used her employment law knowledge to negotiate a severance package and moved on to a happier workplace.   

If your company is struggling with HR issues, Corporate Compliance Risk Advisor can help you create HR policies that are appropriate for your company’s size and then serve as a resource to your staff as the policies are implemented.

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You Want to Do What?

Another update from the Jungle….

Marcia is the HR manager for her company. She often feels that she’s in a never-ending battle to balance management and employee expectations. Managers think employees lack loyalty to the company. Employees think the company doesn’t care about them; their most recent proof is the giant increase in employee contributions for health insurance.

Marcia endures almost daily requests from managers begging her to find ways to build employee morale and loyalty. Occasionally managers come up with their own morale building ideas. Some of the kookiest ideas come from Roger, her least favorite manager.

June 16.1

Roger likes to search the internet for management techniques that he can implement with his subordinates. His bosses like his initiative because they aren’t directly affected by his actions. Roger’s bosses also don’t see him every day and so are unaware of his general obnoxiousness.

Roger’s subordinates, meanwhile, suffer through meetings where he drones on about the latest management theories while incessantly snapping his pen or drumming his fingers on the table, his coffee mug, or his chair arm. Roger also thinks he’s invisible when making bodily adjustments, something his female subordinates find particularly gross and disgusting.

June 16.2Roger’s latest internet research leads him to 360 performance reviews. He reads the reviews about building team spirit and ignores the commentary cautioning that corporate culture can affect the outcome. The next day he marches into Marcia’s office to demand 360 performance reviews for his people.

Marcia stares at Roger in blank amazement. He isn’t obviously insane so she decides to give to him exactly what he’s asked for. She can’t resist chortling privately as she hands out the forms to each employee.

June 16.3A couple of weeks later Marcia reads what Roger’s employees have to say about him. As expected, they’ve vented their frustrations about his annoying personal habits and being treated as lab rats for his management theories. The reviews are so brutal she feels sorry for him. She invites Roger to her office for a private chat.

What should Marcia say to him?

1. She can soften the blow to Roger’s ego by giving him an edited summary of what his employees think of him.

2. She can give him the unedited results and watch his ego deflate.

3. She can tell him that his brilliance is wasted at a branch location and encourage him to apply for a job at headquarters.

June 16The old adage to “be careful what you wish for” applies to business as well as individuals. HR policies are most successful when they are carefully considered before being implemented.

 

If your company is struggling with HR issues, Corporate Compliance Risk Advisor can help you create HR policies that are appropriate for your company’s size and then serve as a resource to your staff as the policies are implemented.

 

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I’m Bored by My Job

Another update from the Jungle….

 

1Corrie is bored with her job. It hasn’t challenged her skills in years or put her in line for a promotion.  She’s tried to find other jobs but the truth is that she’s unlikely to get a big enough salary increase to offset the loss of her current benefits package.

 

 

5To pass the time and alleviate her boredom, she creates imaginary scenarios for her job.  When her boss gives her a new assignment, she pretends its part of a great military plan, like Operation Overlord.  She imagines herself working in a small office in London, helping plan the D-Day invasion.

 

2When she takes a business trip, she pretends she’s an agent dropped into occupied France to support the French Resistance. As she drives, she thinks of the highway patrol as roving bands of collaborators looking for Resistance workers they can arrest and interrogate. When she checks in to a hotel, she scouts the lobby for exits in case she needs to beat a quick retreat from a Gestapo raid.

It’s all rather harmless fun and it helps to pass the time in a job that has long since ceased to challenge her intellectually. Before she unleashed her imagination, Corrie struggled to find meaning in her job. She volunteered for extra assignments to broaden her skills and make new contacts.

4But Corrie stopped caring after the management team downsized the workforce. She’s survived several staff reductions since the first big cull of the herd by keeping her head down and her opinions to herself. She no longer volunteers for special projects but her past volunteerism means her boss considers her a “team player” and Corrie thinks that’s helped her keep her job.

Corrie’s low morale and disengagement is matched by most of her co-workers.  Management tries to raise morale with team building exercises, like the time they insisted everyone had to go play laser tag. (All the senior managers were “killed” within half an hour, boosting morale among all other workers.)

What could this company do differently to rebuild employee engagement?

  1. The company could do a one-off pay increase which would engage workers who are motivated by money.
  2. The company could allow 4 hours a pay period for each employee to work on a project that motivates the employee, such as volunteering for a non-profit.
  3. The company could create a cross-training program in which employees transfer temporarily to a different job or department to learn new skills.

The above scenario is based on actual job experiences. However, all identifying information has been removed to protect everyone involved. 

If your company is struggling with HR issues, Corporate Compliance Risk Advisor can help you create HR policies that are appropriate for your company’s size and then serve as a resource to your staff as the policies are implemented.

 

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Music To My Ears

Another update from the Jungle…

espressoMae owns several coffee shops and has plans to add several more locations over the next year or two. She paid her way through college working in chain coffee shops. After graduation, she decided to stay in the city where she went to college rather than returning to her po-dunk hometown.

 

coffe shop

Mae found it much easier to create a business plan, obtain financing, and buy good coffee (and tea) than to deal with employees. In her early days, when she was desperate to keep the doors open, she hired several people who otherwise would never have gotten jobs.

 

She can handle tattoos, piercings, black leather and motorcycle boots. She can even live with the shaved heads and the orange or purple hair of some of her employees. After all, it’s a college town and she wants her coffee shops to be unique and cool.

coffe sign

Most of the customers are college kids or recent college graduates. They don’t care if the chairs are uncomfortable and the tables are rickety as long as the WiFi works and the espresso continues to flow. But Mae needs to attract more than just college kids who live on dark roast. She needs business people with actual disposable income who will buy overpriced muffins to eat while slurping their coffee.

cappuccino

With such a mixed group, it’s difficult to select background music. Her employees want to play rap or hip hop to attract the college crowd. Mae prefers easy listening to entice the business crowd. Her unwritten rule is that the music must be in the background, like white noise. But when she’s not around, her employees crank up the volume, driving away the business crowd.

This morning Mae stopped by her second shop location. As she opened the door a wall of sound hit her, blowing her hair back from its carefully arranged coiffure. Mae struggled up to the counter and screamed at her manager to “turn it down!” Her ears ringing, Mae walked into the cramped office and slumped in the uncomfortable chair behind the desk. She opened the music-sharing file on her smart phone and keyed up some Mozart. Then she thought about what she should do about the music.

What should Mae do next?

1. She can fire her manager for playing the music too loud, but that means hiring and training a replacement.
2. She can ban music in her coffee shops.
3. She can tweak her HR policies to more clearly define the volume that is appropriate for her shops and the consequences of violating the rules.

If your company is struggling with HR issues, Corporate Compliance Risk Advisor can help you create HR policies that are appropriate for your company’s size and then serve as a resource to your staff as the policies are implemented.

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Beating the Odds

Another update from the Jungle…

Imagine that you are invited to join a company where virtually all your colleagues are misfits.  Imagine also that the old boss is fired for exhibiting poor judgment and your new boss has been fired multiple times for poor results. When you are asked to join, the company has just escaped rock bottom and is expected to fail within the next year.

That’s the Leicester City Football Club (LCFC) story.

soccer field

LCFC spent most of the prior season in last place and barely escaped relegation (demotion) to the second tier of English football (what we call soccer). Then… their manager was fired.

In came Claudio Ranieri as the new manager. He had been fired by five of his last six teams due to poor results. He resigned from the sixth team. He was expected to lose games and get fired by Christmas. Analysts said the players weren’t good enough for the league because most of them had been dropped by more prestigious teams.  They entered the 2015 – 2016 season with a 5000 – 1 chance of winning the title.

impossible

But something truly magical happened. LCFC was top of the league by Christmas and never looked back. On May 2, they were confirmed as the champions two weeks before the season ended. How did they win the 2015 -2016 English Premier League title?

The Leicester players had been through so many hard times together that they were a tight-knit group. During games, every player knew that if he missed a tackle, a teammate would be there to cover for him. Half a dozen players could be counted on to score goals needed to win games.

Ranieri also created an environment that supported the players’ togetherness. During games, he encouraged his players to stay calm and focused.  He created incentives, such as promising them a pizza party if they kept a clean sheet, not allowing the other team to score. (They took over a local pizzeria for a day.) He sent them on a mini-vacation halfway through the season to keep them fresh.  It all worked.

What are the HR lessons from the Leicester City FC story?

  1. Money doesn’t guarantee results. Leicester’s starting squad cost about $30 million and they beat teams that spent over $100 million for their starting lineups.
  2. Team spirit matters. Each player could count on his teammates for help.
  3. The right manager is critical. Claudio Ranieri proved he has great people skills by getting the best from each player.

 

The Leicester City FC story is inspiring because it demonstrates what the right corporate culture can achieve for an employer.

 

 

kicking

If your company is struggling with HR issues, Corporate Compliance Risk Advisor can help you create HR policies that are appropriate for your company’s size and then serve as a resource to your staff as the policies are implemented.

 

 

 

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I’m Not Crazy!

Mental Health1Andrea is a lawyer in the corporate legal department of a major company.  She’s never quite fit in with the rest of the department and tends to work alone rather than as part of a team.  She gets the assignments the other lawyers don’t want.

Over time, feeling isolated and unwanted, Andrea’s confidence drops and the quality of her work slides.  She thinks about calling the employee assistance program (EAP) but she’s paranoid that her boss will find out and it will be a mark against her.  So she slogs along feeling unwanted and unappreciated.

Her lowest point comes when an executive chews her out in front of the whole department accusing her of misreading a paragraph in a contract that he wants to cancel.  When Andrea protests that she wasn’t asked about how to cancel the contract, the executive says she’s incompetent and ought to be fired.

On the way home that day, Andrea buys supplies at a local craft store to build a piñata. That evening she creates the piñata and writes the executive’s name on it. Then she beats the piñata to a pulp with her tennis racket.  After that, she has a glass of wine and some dark chocolate.

Mental Health3But wine and chocolate can’t solve every problem. Andrea’s morale continues to disintegrate and she becomes deeply depressed. She begins seeing a psychologist for mental health counseling. The counseling sessions help her with personal problems even as her work situation deteriorates.

Eventually, she is fired from her job and she sues the company. The company argues that she was fired for incompetence due to emotional and mental instability. To prove it, they demand details of her sessions with the psychologist. The company argues that it has a right to this information because it paid the insurance premiums for the health plan that covered the psychologist’s sessions.

What should Andrea do next?

  1. She should make a bigger piñata of the executive and buy more wine and chocolate.
  2. She should accept that she’s not crazy; the company was the wrong employer.
  3. She should write an advice book about dealing with egotistical managers and start a new career as a business consultant.

Mental Health4The above scenario is loosely based on a California lawsuit about ten years ago where the company argued unsuccessfully that paying health insurance premiums meant it had a right to know the details of an employee’s mental health treatment. Unfortunately, arguments like the one raised by the California case make it difficult to convince employees to seek mental health treatment from an EAP or their health insurance plan.

If your company is struggling with HR issues, Corporate Compliance Risk Advisor can help you create HR policies that are appropriate for your company’s size and then serve as a resource to your staff as the policies are implemented.

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Ebook Link:  https://hrcompliancejungle.com/wp-content/uploads/2015/03/skh-employee-theft.pdf

Mentor, Schmentor

Mentor4Grace is an assistant manager for her company. She’s always looking for opportunities to improve her performance so that she can get promoted. She hears that Diane believes in mentoring young talent and asks for a transfer to Diane’s department.

At their first meeting, they set performance goals for Grace. Grace wants to take some management classes to prepare for promotion. She also wants more responsibility to prove that she can be a good manager.

Diane applauds her goals and immediately asks Grace to help train a new hire, David. Diane also encourages Grace to be “proactive” by volunteering for internal assignments as part of a strategy to get noticed by senior management.

So Grace volunteers to lead a team that will make recommendations for streamlining some of the company’s operating procedures. Her committee’s recommendations are forwarded by Diane to senior management. A month later, Grace reads an email from the company president that praises Diane for the committee’s recommendations.

Grace asks Diane why none of the committee members were mentioned in the president’s email and receives an evasive answer.  Grace concludes that she and her team will never be recognized. She decides to do all she can to help her committee members get recognized for their hard work. She’s already quietly mentoring three of them and helps two of them find places in departments away from Diane.

Mentor5She decides to not bail out herself because she believes she is in line for a promotion that is opening soon. The company has a policy that requires an employee to be in a position for at least a year before being eligible for promotion.

This morning Grace learns that David will get the promotion she wanted. She also learns that the company is supporting Diane’s nomination for an award based on her mentorship of younger women professionals.  Grace asks several female co-workers; no one knows who Diane is supposed to have mentored.

What should Grace do next?

  1. She can create a fake resume for David and send it to competitors in the hopes they will hire him, leaving her the promotion she deserves.
  2. She can accept that Diane’s nickname starts with a capital “B” and stop volunteering to do work for which Diane will steal the credit.
  3. She can recognize that her career advancement requires an internal transfer or a new employer.

The above scenario is a composite of the experiences of many women, and some men, professionals. Managers like “Diane” can tank morale faster than obviously rotten managers. A good HR program should include performance assessments that neutralize the toxic effect for a “Diane”.

If your company is struggling with HR issues, Corporate Compliance Risk Advisor can help you create HR policies that are appropriate for your company’s size and then serve as a resource to your staff as the policies are implemented.

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Ebook Link:  https://hrcompliancejungle.com/wp-content/uploads/2015/03/skh-employee-theft.pdf

Masters of the Universe

Another update from the Jungle…

Masters1Jim and Tony run a venture capital fund that specializes in distressed assets. They buy companies, replace the management team, cut most of the employees to generate savings and make the company look profitable (on paper). Then they sell the company.

A business magazine features them in an article and uses the term masters of the universe. After the feature article, Jim and Tony decide to branch out from distressed assets and buy a company that has been successful without being spectacular.

Jim and Tony begin their ownership by holding a company-wide meeting with employees at which they talk about the company’s wonderful financial future. This sales pitch is interrupted by Linda who asks them to reconcile these comments with their established practice of boosting profits by firing most workers. Jim evades her question. So Larry asks pointblank how many jobs will be cut. Jim looks at Tony. Tony shrugs. The meeting ends abruptly.

Masters3After studying the company’s bottom line, Jim and Tony decide that the first employees to go are Linda and Larry. They tell Sandra, the HR rep, to prepare the paperwork. She cautions against firing two of the most respected workers. Jim looks at the org chart again and concludes they are peons.

On Friday, Linda and Larry are ushered out the door. Their first port of call is an employment law attorney where they discuss wrongful termination, retaliation, and age discrimination.  The attorney has a vision of becoming famous by taking down the masters of the universe. He agrees to represent Linda and Larry.

Master2Within weeks, a third of the workforce resigns following Linda and Larry out the door. Jim and Tony are initially relieved; they only had to fire two workers. But the remaining workforce is demoralized. Within six months, the company has lost several key clients and the bottom line is tanking. Jim and Tony call a meeting with Sandra to discuss staffing levels and the status of Linda’s and Larry’s lawsuit.

What should Sandra tell them?

  1. She can say that she warned them that firing Linda and Larry would have dire consequences.
  2. She can tell them that as masters of the universe, she expects them to solve their own problems.
  3. She can hand in her resignation, having already received several job offers.

The above scenario is exaggerated but may seem familiar to anyone who has experienced a change in ownership at an employer. Creating a plan with HR for handling inevitable layoffs can smooth the transition. It is also helpful to see employees as more than just a cost to the bottom line.

If your company is struggling with HR issues, Corporate Compliance Risk Advisor can help you create HR policies that are appropriate for your company’s size and then serve as a resource to your staff as the policies are implemented.

 

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Too Many Hats

Hats(1)Another update from the Jungle…

Tina was the first employee at her company, hired a month after Drew, the owner, created the company.  Tina got the job because she was a friend of Drew’s and she was willing to work for an erratic paycheck.  Also, Tina had a liberal arts degree from a state university which turned out to be not much good when job hunting.

So Tina worked for Drew and was excited each time the company grew. In the early days, they shared ramen noodles for lunch and pooled their money to pay for coffee meetings with prospective clients.  Tina liked the sense of adventure and the fact that each day was different.

Over the next three years, Tina worked on everything from the sales brochures to updating the logo to handling disgruntled customers.  She handled administrative tasks such as ordering office supplies and equipment so that Drew could focus on the company’s strategy. She also helped Drew interview and hire new employees.

Each new employee was hired for a particular job, even though they lacked written job descriptions. Any job that didn’t fit into another employee’s skill set slid onto Tina’s desk.  She knew the history of the company, the way things has always been done, and she was willing to help solve problems faced by other employees.

Hats(2)Drew was happy to delegate employee issues to Tina. But Tina didn’t know anything about employment laws or human resources best practices. She Googled key terms periodically and filled out paperwork to the best of her ability. The company’s CPA was able to answer her questions related to payroll processing, but basically Tina was on her own.

Now Tina’s burnt out.  Although it’s a fine spring day, she’s slumped at her desk, exhausted and dispirited. It’s time to plan the monthly employee birthday party and she just can’t face it. Working for Drew isn’t fun anymore.

What options are available to Tina?

  1. She can continue doing all the tasks that none of her co-workers want to do until she becomes a bitter old woman.
  2. She can explain to Drew that it’s time to professionalize the back office so that the company can grow smoothly.
  3. She can quit and go sit on a beach in the Caribbean drinking rum and eating rum-soaked fruit.

In the actual situation, the company decided to hire a subject matter expert to help them create a formal structure for the administrative side of the business and to implement best practices. Then the subject matter expert helped train a new employee to handle administrative tasks.

 

If your company is struggling with HR issues, Corporate Compliance Risk Advisor can help you create HR policies that are appropriate for your company’s size and then serve as a resource to your staff as the policies are implemented.

Ebook Link: https://hrcompliancejungle.com/wp-content/uploads/2015/03/skh-employee-theft.pdf

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