Another update from the Jungle….
Teresa works at a major corporation, and she’s grown steadily more pessimistic about her job and career. She’s convinced that her boss, Barbara, has discriminated against her, and she complains to HR. Her discrimination complaint is investigated by Audrey, the HR rep.
Audrey invites Teresa to a confidential meeting to get her side of the story. Teresa shows up at the meeting, toting a giant 3-ring binder stuffed full of copies of emails between Teresa and Barbara and copies of performance appraisals. Teresa says the binder contains proof that Barbara is out to get her.
Audrey has an awful sinking feeling, familiar to any experienced HR person, as she stares at the 3-ring binder. She will eventually have to read it as part of her investigation. She sighs heavily and delays the inevitable by continuing her interview of Teresa.
Teresa spins a tale of slights, oversights, and harsh words that she says add up to discrimination. She claims that Barbara cuts her off in mid-sentence every time she tries to talk during staff meetings. Barbara is rude to her and makes negative comments in front of co-workers. Barbara gives pay raises to younger, less experienced co-workers while telling Teresa that she’s not eligible for any pay increases. Barbara ignores her and dislikes her while being nice to everyone else in the department.
The next day, Audrey begins reading the 3-ring binder. After an hour, she has a raging headache but has reached a few conclusions. The emails indicate that Teresa has become increasingly defensive, responding to sometimes non-existent criticism. The performance appraisals completed by Barbara move from neutral (“works well with others”) assessments to mildly negative (“attitude needs improvement”) in the most recent appraisal.
Audrey knows that Barbara has a history of managerial issues. Audrey had opposed Barbara’s promotion to manager because of her lack of “people” skills. Now Audrey’s sitting at her desk trying to decide what to do next.
What should she do?
- She can recommend that nothing be done due to a lack of clear proof of discrimination.
- She can arrange Teresa’s transfer to a different manager and hope for the best.
- She can tell Teresa and Barbara to stop acting like whiny children and then go have a glass (or a bottle) of wine to wash away the effects of their feud.
In the actual situation, a department reorganization lead to the reassignment of the disgruntled employee. That resolved the immediate conflict but not the long term issue of poor training for new managers.
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Finding the “right” employee is one of the most difficult tasks for any company. There will always be job applicants with the skills and expertise required for the job. But will the new hire fit in well with the existing team? A technically skilled person is so much dross if she or he has a toxic personality that destroys team morale.
In World War II, U-boat captain Peter “Ali” Cremer was concerned about how new crew members would fit in with his existing crew. U-boats were claustrophobically tiny. There was no privacy and no room to separate crewmen if a dispute arose. Meanwhile, U-boats took weeks-long patrols looking for Allied convoys and risking enemy attacks.
At the same time, Cremer was consistent in his approach to the job (i.e., his corporate culture). Every crew member was treated with respect and discipline was enforced the same for everyone. No unnecessary risks were taken with the boat or the crew. Across the fleet, every U-boater knew that Cremer always brought his crew back alive. That was important since only 10% of U-boaters survived the war.
For more information about Peter Cremer, check out his memoirs 
Betty started a new job about six months ago but already the old patterns are starting to repeat. Betty’s last job became so unbearable that she quit. Now she seems to be headed down the same path again.
and found her current job.
Rob has a small consulting business that does project-based work. That means Rob needs a flexible work force that can easily gear up when there are lots of clients, but can also gear down when projects are few.
economic reality test says that a worker who is economically dependent on an employer is an employee and not an independent contractor. Rob doesn’t know if his workers are economically dependent on him. He uses them part-time and always believed that they did work for other consulting businesses.
downhill since.
Last month, Sue decided to fight back. She bought a doll that she treats as her boss’ avatar. Each evening, she sticks pins in the doll and wishes psycho boss would vanish. So far the doll looks like a pin cushion but the bad juju hasn’t worked because Sue still works for the psycho.
the smoke cleared and the hockey pucks were trashed, Renee decided to assign an experienced employee as a mentor to train Marta on using equipment. Marta now bakes cookies using her grandmother’s recipes that are the hottest sales items in the store.
Sam leads the IT department for his company and is the head of their internal security team. As part of his duties, Sam has administrative rights to all electronic and computer-based systems at the company. He ensures that new employees are issued security clearances to use the company computers. He sets the dollar limits on company-provided credit cards as authorized by the owners of the company.
HR Compliance Jungle 