Employees

Totally Sozzled

Another update from the Jungle….

pic-6Addy graduated from college and went to work for the government agency where she had interned as a student.  Of course, there’s a big difference between being an intern and becoming an employee.  As an intern, Addy was excluded from most office social events because she was underage.

pic-7A few months after accepting the job offer, the big bosses decided representatives of each branch office of the agency should receive intensive training away from the usual office distractions. They decided that the perfect spot for learning is New Orleans. Addy prepared for her first business trip.

Nick, the head of Addy’s office, got into the spirit of learning before they left town. He distributed the bosses’ agenda at a staff meeting. Then he told the attendees that he knew a great place in the French Quarter and that he would play tour guide as soon as they checked in at the hotel.

pic-3Two hours after the airplane landed, Addy followed her co-workers down a dark alley in the French Quarter to Nick’s “great place.” The fun began. As a recent college graduate, Addy considered herself a seasoned drinker. She soon realized she was an amateur.

Addy doesn’t remember many details after the first bar, but she knows she had a good time. She later saw how good a time when she was invited to the HR manager’s office to view cell phone video of what she didn’t remember doing in the French Quarter.

pic-1The video shows a gaggle of staggering zombies in a karaoke bar, all dancing to a different beat as they belt out the same song.  In the background, Addy recognizes her supervisor in a passionate embrace with a co-worker.  Front and center in the video is Nick gyrating madly, his hand waving through his unzipped fly.  Nick is totally sozzled, barely able to stand.

The HR manager says she invited Addy in for a chat as part of the usual on-boarding process for new hires.  How should Addy respond to the HR manager?

  1. pic-2She can say that she’s enjoying learning from her more experienced co-workers.
  2. She can ask for copies of the video in case she needs to blackmail her bosses later. (Addy’s a quick learner of office politics.)
  3. She can stare blankly like a little lost waif and wait for the HR manager to give her a clue about how to respond appropriately.

The antics outlined in this scenario have been changed to protect innocent waifs like your author. Surely, no government employees near you would ever misbehave during a training seminar.

If your company is struggling with HR issues, Corporate Compliance Risk Advisor can help you create HR policies that are appropriate for your company’s size and then serve as a resource to your staff as the policies are implemented.

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Great Leaders Hire The Right People

Another update from the Jungle….

application-1915347_1920Finding the “right” employee is one of the most difficult tasks for any company. There will always be job applicants with the skills and expertise required for the job. But will the new hire fit in well with the existing team? A technically skilled person is so much dross if she or he has a toxic personality that destroys team morale.

On the other hand, the person with the perfect technical skills may not fit your company’s culture. What if the company preaches one set of values but practices another? Ambivalent messages from senior management are even more detrimental than one employee’s toxic personality.

Here’s how one leader solved these problems.

pic3In World War II, U-boat captain Peter “Ali” Cremer was concerned about how new crew members would fit in with his existing crew. U-boats were claustrophobically tiny. There was no privacy and no room to separate crewmen if a dispute arose. Meanwhile, U-boats took weeks-long patrols looking for Allied convoys and risking enemy attacks.

Bravery and technical skills were useless if a crewman was not willing or able to be a team player. Cremer knew that he needed men who were used to working as part of a team. So when Cremer looked at applicants for a place on his boat, he looked for men who had played team sports. He knew that men who played team sports were used to functioning as part of a group. That made it easier for them to work in the close quarters of a U-boat.

pic4At the same time, Cremer was consistent in his approach to the job (i.e., his corporate culture). Every crew member was treated with respect and discipline was enforced the same for everyone. No unnecessary risks were taken with the boat or the crew. Across the fleet, every U-boater knew that Cremer always brought his crew back alive. That was important since only 10% of U-boaters survived the war.

Cremer’s criteria worked. He’s the only U-boat captain that operated in the Atlantic Ocean for the entire war. His crew losses were minimal. By the way, Cremer had a fascinating family background. His mother was English, his father was German, and one set of grandparents was from Alsace-Lorraine.

pic5For more information about Peter Cremer, check out his memoirs U-Boat Commander (1984). For an example of the U-boat service, see the movie “Das Boot”, based on Lothar-Gunther Buchheim’s book of the same name. If you would like to tour a U-boot, visit Chicago’s Museum of Science + Industry.

If your company is struggling with HR issues, Corporate Compliance Risk Advisor can help you create HR policies that are appropriate for your company’s size and then serve as a resource to your staff as the policies are implemented.

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Chaos Cathy

Another update from the Jungle….

picture-2Chaos Cathy is a good worker when she pays attention to her job. Too bad she spends most of her time picking fights with her co-workers. One week she complains about a co-worker’s perfume. Another week she complains about loud voices talking on the phone.

picture-1Chaos Cathy’s whining is a symptom of her perpetual competitiveness. She complains that her cubicle is smaller than the cubicles of her peers. After weeks of drama, her manager finally agrees to find another cubicle. But the new cubicle has no window. True, the window in her current cubicle offers only a view of the trash bins behind the building.

Chaos Cathy’s boss flatly refuses to move Rob, a more senior worker, from his cubicle so that Cathy can have it. Chaos Cathy flounces down the stairs to Weary Wanda, the HR manager, to complain that offering a windowless cubicle is retaliation for complaining about the terrible working conditions. picture-3Wanda is weary because she’s got to listen to Chaos Cathy’s constant whining while also getting an earful from Cathy’s annoyed co-workers.

Weary Wanda is an experienced HR manager and mom. She lets Chaos Cathy rant while her mind drifts to what she’d like to eat for dinner that night. Eventually Chaos Cathy stops talking. Weary Wanda says she’ll look into the matter and encourages Chaos Cathy to go back to work.

picture-4A week later, Chaos Cathy is back. Now she’s complaining that her manager has encouraged his other subordinates to abuse her for exposing his incompetence. Chaos Cathy launches into a convoluted description of abusive co-workers, travel to Mars, and stinky perfume from the next cubicle to prove her boss is incompetent and prejudiced.

Weary Wanda asks how Chaos Cathy would like to have her complaints resolved. Cathy replies that she wants her manager to get off the planet. Weary Wanda explains that HR can’t force a supervisor to get off the planet so Chaos Cathy needs to think of another solution to the problem. Chaos Cathy says no other outcome is acceptable to her.

What are Weary Wanda’s options?

  1. She can recommend that Chaos Cathy drink more boxed red wine in the evenings to calm her nerves.
  2. She can transfer Chaos Cathy to another department run by a supervisor that Wanda doesn’t like.
  3. She can explain, as politely as possible, that chronic complainers like Chaos Cathy rarely help their long-term career aspirations.

picture-5In the actual situation, the complaining employee’s insubordinate behavior towards her manager escalated until her employment was terminated. She unsuccessfully sued for wrongful termination.

If your company is struggling with HR issues, Corporate Compliance Risk Advisor can help you create HR policies that are appropriate for your company’s size and then serve as a resource to your staff as the policies are implemented.

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Great Leaders Build Great Teams

Another update from the Jungle….

pic4Building a successful team is never easy. Managers and business owners who hire “yes-men” tend to ride their egos and a false consensus to financial ruin. On the other hand, having too many different opinions can paralyze decision-making and cause companies to fall apart. What should an intelligent manager or business owner do?

Take a lesson from one of the best team managers of all time. George Washington formed a Cabinet that included Alexander Hamilton as Treasury Secretary and Thomas Jefferson as Secretary of State. These two men didn’t like each other personally, and they had opposing political philosophies.

pic3Hamilton wanted a strong central government and an industrialized economy. Jefferson wanted a weak central government with most power residing with the states and an economy based on agriculture. These conflicting visions of America are as strong today as they were over 200 years ago.

pic1Washington kept his feuding Cabinet members functioning as a team, and he did it while building the political structure of the U.S. from scratch. The traditions we esteem today were created by Washington to work around the political battles in his Cabinet and with the leaders of Congress.

Washington made it all work by the force of his personality. He was calm and assured under pressure. He was usually able to contain his anger and find a compromise to disputes. He gathered data carefully and listened to all sides of an argument. Then he made his own decisions.

pic2Building a functioning team means having calm, assertive leadership that listens to all viewpoints before making a final decision. Washington was one of the best at it.

For more information about Washington, you can choose from hundreds of books about him. A recent favorite of mine that is informative and well-written is Washington, A Life, by Ron Chernow (2010). Chernow also wrote a biography of Alexander Hamilton and served as a technical advisor to Lin-Manuel Miranda, creator of Hamilton: An American Musical.

pic6If your company is struggling with HR issues, Corporate Compliance Risk Advisor can help you create HR policies that are appropriate for your company’s size and then serve as a resource to your staff as the policies are implemented.

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The Knife in the Back

Another update from the Jungle…

pic-5Bryan is a serial entrepreneur. Every time he gets a new idea, he starts a new company to exploit the idea. He’s successful at starting businesses, but he’s lousy at running them.

Bryan doesn’t like getting bogged down in the details. So he relies on lieutenants to keep him informed of how things are going at each company. Unfortunately, Bryan doesn’t seem to have noticed that one of his trusted lieutenants is deadlier than a rattlesnake.

pic-1Susan learns this the hard way when she begins working at one of his companies. Her first day on the job, she’s introduced to Elaine who is so friendly and helpful that Susan is duped into thinking she’s nice. But Elaine is a snake in the grass.

pic-2Elaine is an intolerable busybody. She stands near the elevator to track the time each employee shows up for work. She wanders the hallways, keeping tabs on what others are doing and saying. Then she passes every tidbit of information along to Bryan with a special Elaine twist.

Susan learns the truth when Bryan stops by for a quarterly meeting with the company’s management team, of which Susan is a junior member. Bryan marches into the conference room and sits opposite Elaine who is taking notes on pic-4the decisions he makes.

Bryan begins the meeting by chewing out Laura for falling sales in the past quarter. Laura replies that it is impossible to boost sales when her team is starved for resources. She produces a stack of receipts showing that her team has to pic-3buy their own office supplies since Elaine locked up the supply closet and hid the key.

Bryan impatiently tells Laura to stop blaming others for her own failings as a manager. Then he turns on Bob, the CFO, who didn’t have the financial reports ready for Bryan. Bob scowls but says nothing.

pic-6Susan knows that Bob was late with the financial reports because Elaine delayed helping him while she worked on other lower priority assignments. Susan looks at Elaine expecting her to defend Bob. Elaine smirks and remains silent.

What are Susan’s options?

  1. She can point out that Elaine sabotaged Bob but doubts that Bryan will believe her.
  2. She can thank her lucky stars that Elaine isn’t gunning for her.
  3. She can use her accrued vacation to begin hunting for a new job, preferably one without another Elaine.

pic-7In the actual situation, the junior manager soon found herself on the backstabber’s hit list and left the company as soon as possible.

If your company is struggling with HR issues, Corporate Compliance Risk Advisor can help you create HR policies that are appropriate for your company’s size and then serve as a resource to your staff as the policies are implemented.

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Sit Down and Shut Up?

Another update from the Jungle…..

pic-1Amber sits at her desk sorting through paperwork when Tom walks in and slumps in the chair across from her.  Amber is the HR director for a company that provides transportation services for musical acts.  Tom is one of the bus drivers.  He stops by to give Amber an update about his recent month-long trip driving a rockabilly band around Texas.

The rockabilly band consists of 20-somethings who recently signed their first pic-5professional contract. The tour was to build buzz about their new album.  The band members were as excited as school children, staring out the windows as the passing scenery.  At the first roadhouse, they leaped off the bus, grabbed their instruments, and prepared to sing.

By the third night on the road, the band was already wearing down, probably due to their diet of soda, chips, and wine coolers. They slept on the bus as Tom drove to the next roadhouse or honkeytonk bar.  At the end of the first week, the band trooped tiredly off the bus each time it stopped at a new venue.

During the second week, their schedule took them to San Antonio, a grand old city with many tourist attractions. pic-4Between performances, the band decided to explore the bars on the Riverwalk.  Later no one could remember exactly what they did but they all agreed they had a great time.  Then they got back on the bus for the next leg of the tour.

After the San Antonio stop, the tour became a grind of road houses and bars. Nursing hangovers and a lack of sleep, the chatter and enjoyment of the first week was a distant memory.  By the final week of the tour, the band members snarled at each other.

Denver, the youngest band member, often came to the front of the bus to stare out the windshield at the flat, dusty pic-2landscape.  One day, after several minutes of staring, Denver asked where they are.  Tom was as tired of the road as the band. Without taking his eyes off the road, he replied to Denver, “What difference does it make to you? When the bus stops, you’ll get off and play. Until then, shut up and go sit down”.

In the actual situation, the bus driver really did tell a band member to shut up and sit down.  The band also successfully built buzz about their album and enjoyed a brief spell on the top 40 playlist.

If your company is struggling with HR issues, Corporate Compliance Risk Advisor can help you create HR policies that are appropriate for your company’s size and then serve as a resource to your staff as the policies are implemented.

 

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Which Body Part Are You Using as Brains?

Another update from the Jungle….

unnamed-3Amber is the HR director for a company that provides transportation services for musical acts.  Her days are filled with the usual HR matters, such as hiring and firing employees, but what keeps her job interesting are the tales from the road reported by the company’s bus drivers.  Yesterday, Amber received an update from driver Adam about the band he’s currently driving.

Adam says that a couple of nights ago, the band’s assistant manager Jay, began chatting to a young woman at the endunnamed-4 of the bar. Jay thinks women find him irresistible. Hormones and booze helped the conversation along and by intermission they had disappeared. When the band finished their set, they returned to the hotel for a few hours of sleep.

In the wee hours of the morning, Adam woke to pounding on his hotel room door. The band’s manager, Alan, said that a group of angry men with guns riding in pickup trucks were circling the hotel’s parking lot. According to the hotel clerk, they were looking for someone’s kid sister who was last seen at the bar in the club.

Adam and Alan stared at each other for a moment. Then they dashed down the hall to Jay’s room and pounded on the door. No one answered.  Alan borrowed a housekeeper’s key to enter the room. It was empty.  Alan decided they should leave town immediately and he told Adam to grab his stuff and go fire up the bus.

Adam packed hastily and waited until the pickups circled to the back parking lot. Then he raced to the bus, started it and drove to the hotel’s front door. The band was waiting in the lobby, one in boxer shorts and a tee shirt. They unnamed-1jumped on the bus and Adam headed for the exit.  Suddenly the pickup trucks returned and tried to block the exit. Adam aimed the bus at the leading pickup truck and floored it. At the last minute the pickup truck veered aside and the bus bounced on to the road to the interstate.

The band members began arguing about whether they should have stayed to search for Jay. Suddenly, someone staggered from the bathroom at the back of the bus. unnamed-2 It was Jay.  Apparently, the young woman gave him the slip as they left the bar so he returned to the bus to wait for the band. Adam was still laughing about Jay’s adventure when he reported to Amber.

In the actual situation, no one was shot and no one went to jail. The band’s manager considered that a win. But he asked for a new assistant.

If your company is struggling with HR issues, Corporate Compliance Risk Advisor can help you create HR policies that are appropriate for your company’s size and then serve as a resource to your staff as the policies are implemented.

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Make Her Go Away!

Another update from the Jungle….

unnamed-9Jane drags herself into work the first day after the holidays, not sure whether she wants to be here. She’s the HR manager for her company and she knows that her co-workers will return with a host of problems. She has a few of her own.

Her house is still trashed from hosting her family’s holiday dinner. Her widowed mom chose the holiday dinner to unnamed-21announce that she planned to take an around the world trip with Frederik, a gigolo she met on her most recent Caribbean cruise. Jane’s daughter wants to ditch her senior year in high school to join a religious commune. On Christmas Day, the Christmas lights shorted out causing a fire that scorched half the front porch.

Upon reflection, Jane decides she is happy to be at work as she pours her first cup of coffee.  She slides into her ergonomically designed chair and sighs as she begins reviewing her email inbox which filled up while she was on vacation. Sure enough, there’s an email from Doris.

unnamed-24Doris is complaining that another manager interfered with Doris’ subordinates. The other manager, Lara, is a relatively new hire and Doris is “concerned” that Lara doesn’t understand that Doris makes all the decisions in her department. Doris demands that Jane tell Lara to stay away from Doris’ department or face immediate dismissal.

unnamed-25Jane sighs heavily. People who don’t know Doris well think she’s charming. She has perfect clothes, hair, makeup and a smile. But Jane knows that image is no more than Hollywood special effects. Underneath, Doris is as vicious as a junk yard dog when it comes to defending her turf.  She bullies anyone she sees as a threat to her career.

Jane knows that Doris’ bullying arises from insecurity, which seems nonsensical with her talent and ability. Jane stares at Doris’ email and wonders how to respond.

What are Jane’s options?

  1. She can file Doris’ email with all the previous complaints in a cyberspace trash bin.
  2. She can relieve her frustrations at Doris’ bullying by implying that senior management believes Doris is the past and Lara is the future.
  3. She can have a quiet word with Doris, stressing that the company recognizes her value but that constant complaints won’t help her career aspirations.

In the actual situation, the insecure employee continued to bully her co-workers whenever she felt threatened. But she became increasingly isolated and even senior management began to notice that no one wanted to work with her as her bullying reputation spread through the workforce.

If your company is struggling with HR issues, Corporate Compliance Risk Advisor can help you create HR policies that are appropriate for your company’s size and then serve as a resource to your staff as the policies are implemented.

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December 7th

Another update from the Jungle….

unnamed-14As the holiday season kicks in, Anne isn’t feeling very happy. In fact, she’s depressed.  She’s struggling to pay her bills after a couple of unexpected expenses, including a burst water pipe in her basement.

The water pipe burst a couple of days before Thanksgiving when Anne had a house full of family, in town for the big day.  Paying for the repairs put a severe dent in her rainy day fund just when her mothunnamed-11er was nagging her about taking a trip to Hawaii.

Anne’s mom wants to make a pilgrimage to Pearl Harbor to pay tribute to her uncle who died in the attack on Pearl Harbor.  Anne’s mom grew up listening to tales of her uncle’s life and looking at the few remaining family photos of him. She’s always thought of him as the handsomest and bravest man in her life, even though she never met him.

unnamed-13Anne doesn’t want to think about military sacrifices right now. Her oldest son is on active duty and she learned last week that he is being deployed to Iraq.  Anne always knew this day would come but it’s still a shock.

Anne knows she’s not the first, or the only, mother distraught about watching a child go off to war.  As she sits at her desk today, she thinks about how excited her son is to finally be through with training. He’s ready to take on his first assignment and accepts the risks of going into a war zone.

Anne tries to cheer herself up by thinking about her son surviving his tour of duty.  Battlefield medicine has advanced exponentially in recent years, ensuring that more soldiers will survive their injuries.unnamed-15

Back in 1941, thousands of American military personnel died immediately in the attack and many died later from their injuries. But many thousands more lived to fight their way across the Pacific.  Most of the ships damaged at unnamed-7Pearl Harbor were also repaired and used for the remainder of the war.

As she sits pondering her son’s possible fate, medical advances, and life in general, she looks at her desk calendar. It’s December 7th.

If your company is struggling with HR issues, Corporate Compliance Risk Advisor can help you create HR policies that are appropriate for your company’s size and then serve as a resource to your staff as the policies are implemented.

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They’re Out to Get Me!

Another update from the Jungle….

unnamed-22Dexter’s always prided himself on being a team player.  He’s lost count of the number of times he covered for his boss, Dale, or stayed late to finish a project on a short deadline.

Dexter didn’t mind putting in the extra effort. He got a pay raise last year and the company reimburses part of his cell phone bill to cover the cost of keeping up with business emails on his personal cell phone.unnamed-21

Along the way, Dexter always had an uneasy relationship with the HR manager, Wendy. She seemed personally insulted last year when Dale agreed to bump Dexter’s pay.  A few months ago, Wendy posted a job ad with a job description that looks suspiciously like Dexter’s job.

unnamed-23Dexter found the job ad on the internet after he noticed a stack of resumes to Dale’s desk during one of their meetings. Dexter asked if the company was planning to expand the department by adding a new hire. Dale’s wishy-washy response leaves Dexter less than convinced that he has his boss’ support.

Then Wendy tells Dexter that he won’t receive any reimbursement for his cell phone bill because the company is cutting costs. She also says that Dexter shouldn’t work “off the clock” by checking emails after hours.

Dexter is feeling paranoid about his job security. He decides to take a few vacation days to clear his head. This morniunnamed-26ng when he returned to work, he couldn’t sign on to the company database.  He frantically called tech support and learned that the company’s systems were subjected to a cyberattack and his passwords must be reset. Dexter would have known if he’d checked his business emails which he now refuses to do since he lost his reimbursement.

Now Dexter’s paranoid and mad as heck. He’s convinced that Wendy is trying to push him out the door to give his job to one of her friends. He’s mad at Dale for not going to bat for him.

What are Dexter’s options

  1. He can allow his paranoia to grow until he sees little green men running around the office.
  2. He can create a fake resume for Wendy and send it to every job posting he can find on the internet.
  3. He can begin looking for another job where he’ll feel appreciated.

In the actual situation, the paranoid employee decided to wait before making any major job decisions. However, he joined several professional groups so that he could enhance his network in preparation for the day when he needed to move on.

If your company is struggling with HR issues, Corporate Compliance Risk Advisor can help you create HR policies that are appropriate for your company’s size and then serve as a resource to your staff as the policies are implemented.

Join the HR Compliance Jungle today. Click here!

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