Another update from the Jungle….
Grace joined the company a couple of months ago. She’s young, ambitious, and ready to prove she’s capable of fulfilling her new job description. She’s also afraid to ask too many questions for fear that co-workers will think she’s not able to do her job. She’s heard that you should fake it until you make it, and she’s faking as hard as she can.
That makes her impatient with Jane, a co-worker who is supposed to be training her. Jane started working at the company around the time Grace entered middle school. Over time her job duties have evolved and she can’t keep up. So her boss, Aggie, decides to redo her job description and hire a younger person who can be trained by Jane to do some of the overflow work.
At the very first training session, Grace repeatedly interrupts as Jane tries to explain how the work flows and how the database evolved to its current form. After ten minutes, Grace is tired of listening and decides she knows enough to jump into the job. She brusquely thanks Jane and logs in to the database.
As Grace dabbles in the database, she becomes increasingly frustrated because she can’t find the information she’s looking for. Finally she breaks down and asks Jane for help. Jane explains a quirk of the database that would have been revealed in the eleventh minute of their first training session.
Grace assumes that Jane deliberately set her up for failure. Jane thinks Grace is a gung ho twerp. The fight is on. Grace copies Aggie on every email to Jane and often words the email in a way that implies Jane has either withheld information or is incompetent. Jane fights back with all the skills learned in years of climbing the greased pole of a corporate career.
Eventually, Aggie realizes that she needs to do something because Grace and Jane are ready to tear each other’s hair out by the roots. She calls them into her office.
What should Aggie do next?
- She can tell Grace and Jane to grow up.
- She can fire them both and start over with new hires hoping they will get along.
- She can explain that they are both valuable to the team and they are both needed due to the expanded workload.
In the actual situation, the supervisor tried individual counseling after the group session failed horribly. However, personalities don’t change and first impressions are difficult to overcome. So the situation wasn’t resolved until one of the warring workers quit.
If your company is struggling with HR issues, Corporate Compliance Risk Advisor can help you create HR policies that are appropriate for your company’s size and then serve as a resource to your staff as the policies are implemented.
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Chaos Cathy is a good worker when she pays attention to her job. Too bad she spends most of her time picking fights with her co-workers. One week she complains about a co-worker’s perfume. Another week she complains about loud voices talking on the phone.
Chaos Cathy’s whining is a symptom of her perpetual competitiveness. She complains that her cubicle is smaller than the cubicles of her peers. After weeks of drama, her manager finally agrees to find another cubicle. But the new cubicle has no window. True, the window in her current cubicle offers only a view of the trash bins behind the building.
Wanda is weary because she’s got to listen to Chaos Cathy’s constant whining while also getting an earful from Cathy’s annoyed co-workers.
A week later, Chaos Cathy is back. Now she’s complaining that her manager has encouraged his other subordinates to abuse her for exposing his incompetence. Chaos Cathy launches into a convoluted description of abusive co-workers, travel to Mars, and stinky perfume from the next cubicle to prove her boss is incompetent and prejudiced.
In the actual situation, the complaining employee’s insubordinate behavior towards her manager escalated until her employment was terminated. She unsuccessfully sued for wrongful termination.
Building a successful team is never easy. Managers and business owners who hire “yes-men” tend to ride their egos and a false consensus to financial ruin. On the other hand, having too many different opinions can paralyze decision-making and cause companies to fall apart. What should an intelligent manager or business owner do?
Hamilton wanted a strong central government and an industrialized economy. Jefferson wanted a weak central government with most power residing with the states and an economy based on agriculture. These conflicting visions of America are as strong today as they were over 200 years ago.
Washington kept his feuding Cabinet members functioning as a team, and he did it while building the political structure of the U.S. from scratch. The traditions we esteem today were created by Washington to work around the political battles in his Cabinet and with the leaders of Congress.
Building a functioning team means having calm, assertive leadership that listens to all viewpoints before making a final decision. Washington was one of the best at it.
If your company is struggling with HR issues, Corporate Compliance Risk Advisor can help you create HR policies that are appropriate for your company’s size and then serve as a resource to your staff as the policies are implemented.
Bryan is a serial entrepreneur. Every time he gets a new idea, he starts a new company to exploit the idea. He’s successful at starting businesses, but he’s lousy at running them.
Susan learns this the hard way when she begins working at one of his companies. Her first day on the job, she’s introduced to Elaine who is so friendly and helpful that Susan is duped into thinking she’s nice. But Elaine is a snake in the grass.
Elaine is an intolerable busybody. She stands near the elevator to track the time each employee shows up for work. She wanders the hallways, keeping tabs on what others are doing and saying. Then she passes every tidbit of information along to Bryan with a special Elaine twist.
the decisions he makes.
buy their own office supplies since Elaine locked up the supply closet and hid the key.
Susan knows that Bob was late with the financial reports because Elaine delayed helping him while she worked on other lower priority assignments. Susan looks at Elaine expecting her to defend Bob. Elaine smirks and remains silent.
In the actual situation, the junior manager soon found herself on the backstabber’s hit list and left the company as soon as possible.
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